Thema "Re: New router connection but internet not working" in Archiv_Kabel

New router connection but internet not working

Bala_Grandhi — Wed, 11 Mar 2020 18:47:40 GMT

Hi ,

I have received a new router for the wifi and internet connection. I cam see the wifi and power LED turned on solid green but the internet light is blinking . I am not able to access internet . I tried contacting customer care but unable to communicate as I dont know German. Can some help me how to handle this ?

Re: New router connection but internet not working

Tobias — Thu, 12 Mar 2020 15:33:07 GMT

Hey,

I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: New router connection but internet not working

Bala_Grandhi — Thu, 12 Mar 2020 18:01:25 GMT

Hi ,

I really appreciate your help. I have just sent you the private message of all the details you have requested. Let me know if I miss anything .

Looking forward to hear from you again.

Regards,

Bala.

Re: New router connection but internet not working

Bala_Grandhi — Fri, 13 Mar 2020 15:59:17 GMT

I forgot to mention that I have already tried resetting the power and also by hard resetting the router too but of no use.

Re: New router connection but internet not working

Martin59 — Fri, 13 Mar 2020 18:41:43 GMT

Hello Bala_Grandhi,

I just sent an order to the tech guys. You'll get a call to set up an appointment. Then a technician will come by and set up the Internet.

Best regards,Martin

Re: New router connection but internet not working

Bala_Grandhi — Fri, 13 Mar 2020 19:15:10 GMT

Thanks for the help again. I will be looking for the call. If I don't receive one by end of Tuesday then i will request you for follow up. Have a nice weekend.

Re: New router connection but internet not working

Bala_Grandhi — Sat, 14 Mar 2020 11:08:56 GMT

Hi ,

I have just got the technician in my place and issue got resolved . It looks like there was some wiring issue . Thanks for the help all the way.

Regards,

Bala.

Re: New router connection but internet not working

Moni_GK — Mon, 16 Mar 2020 16:32:54 GMT

Hello Bala_Grandhi,

Glad to hear it. Then may I close here?

Best regards

Moni

Re: New router connection but internet not working

Bala_Grandhi — Mon, 16 Mar 2020 16:44:57 GMT

Yes, Please go ahead and close the thread