Thema "Re: Change of tariff" in Archiv_Kabel

Change of tariff

martinthrysoee — Sun, 23 Feb 2020 21:22:14 GMT

Hi,

I would like to downgrade my internet tariff, as my 1 year trial period with Red Internet & Phone 1000 for 19,99 EUR per month is about to expire (and will increase to 69,99 EUR per month). Can you help me downgrading my internet tariff (as I am not willing to pay 69,99 EUR a month)?

Thank you in advance - and have a nice evening! 🙂

Let me know if you need any information from me.

Kind regards,
Martin Thrysoe

Re: Change of tariff

Stephan — Tue, 25 Feb 2020 16:58:15 GMT

Hi martinthrysoee,

I'm sure we can help you with that.

In your order confirmation you will find the tariffs you can switch to. So which tariff should it be?

Regards

Stephan

Re: Change of tariff

martinthrysoee — Mon, 02 Mar 2020 06:35:29 GMT

Hi Stephan,

Thank you for your message.

I would like to change my tariff to 'Red Internet & Phone 50'.

Can you change it for me?

Cheers,
Martin

Re: Change of tariff

Stephan — Tue, 03 Mar 2020 09:31:44 GMT

Hi martinthrysoee,

sure.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Change of tariff

martinthrysoee — Tue, 03 Mar 2020 09:54:06 GMT

Hi again,

I have now sent you a private message with the information.

Thank you! 🙂

Best regards,
Martin

Re: Change of tariff

Stephan — Thu, 05 Mar 2020 06:45:10 GMT

Hi martinthrysoee,

thanks for the dm.

The cange to 50 MBit/s becomes effective on March 23. You will get an confirmation for this change.

Regards

Stephan

Re: Change of tariff

martinthrysoee — Thu, 05 Mar 2020 07:18:22 GMT

Hi Stephan,

Thanks a lot - and have a great day! 🙂

Best regards,
Martin

Re: Change of tariff

Stephan — Fri, 06 Mar 2020 07:33:33 GMT

Hi Martin,

you're welcome.

Just for information: since the change to 50 MBit/s is set for 22 March, the confirmation will be sent on that date, not before. So please don't be surprised if you don't get any mail in the next few days.

Now that we have done everything here, I close the thread and wish you a nice weekend.

Regards

Stephan