Thema "Re: Contract termination (leaving Germany" in Archiv_Kabel

Contract termination (leaving Germany

Antonio_F — Tue, 12 Nov 2019 11:50:03 GMT

Hi
I would like to ask about the necessary steps to cancel our phone and cable contracts as we are moving permanently to Denmark in February 2020. We went to a Vodafone shop and asked for the cancelation process. They told us that we only need to provide the new address once we are moving and everything is going to be done automatically, but it sounded way too "easy". I've been checking the forum and I've seen that the moderators are very nice and extremely helpful with this type of issues 🙂

Thank you very much.

Antonio

Re: Contract termination (leaving Germany

Thomas — Tue, 12 Nov 2019 17:53:49 GMT

Hi Antonio_F,

in this case we can terminate the contract with a period of 3 months starting from the day of the move. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Contract termination (leaving Germany

Antonio_F — Tue, 12 Nov 2019 19:32:52 GMT

@Thomas schrieb:
Hi Antonio_F,

in this case we can terminate the contract with a period of 3 months starting from the day of the move. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards
Thomas

Hi Thomas

I just sent you a PM with the details you asked for.

Thank you very much

Antonio

Re: Contract termination (leaving Germany

Thomas — Tue, 12 Nov 2019 20:35:45 GMT

Hi Antonio_F,

as already clarified by private message, you will contact us again when the date for the move is fixed.

Regards

Thomas

Re: Contract termination (leaving Germany

Antonio_F — Tue, 14 Jan 2020 07:38:56 GMT

Hi Thomas

We have finally a date, we will be leaving Germany on January 31. We are still pending on having the registration documents in Copenhagen and the de-registration ones from Bremen. As soon as I have them I will send them to you. Can you please help us with the next steps regarding the cancellation of our contract?

Thanks

Antonio

Re: Contract termination (leaving Germany

Tina — Tue, 14 Jan 2020 13:48:17 GMT

Hello Antonio_F,

as soon as the de-regisration is there, I will take care of the cancellation.

Best regards

Tina

Re: Contract termination (leaving Germany

Antonio_F — Fri, 14 Feb 2020 07:58:46 GMT

everything has been sorted out. Thank you very much for all your help 🙂

Antonio

Re: Contract termination (leaving Germany

Tina — Mon, 17 Feb 2020 09:20:05 GMT

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina