Thema "Betreff: Internet LED flashes red and no internet connection" in Archiv_Kabel

Internet LED flashes red and no internet connection

Bluebreeze — Fri, 07 Feb 2020 16:01:00 GMT

First of all, I apologise for using English here because my German is not good and cannot cover this technical question so please bear with me

I have signed a Kabel Deutschland contract with Vodafone on 03.02.2020, and after 3 days the router came and I set it up, after that the internet light immediately flashes red, at first at a slow pace and then it blinks faster.

I checked the user manual and found out that this state indicates that the router is trying to register itself on Vodafone server unsuccessfully.

When I signed the contract the staff told me that a technician will come to my house and wire everything up within 4 days but the technician never came.

Could you please arrange an appointment with a technician to help me find out what is going on? I'm mostly available next week so any day is ok but the sooner the better.

Thank you in advance

Betreff: Internet LED flashes red and no internet connection

Bluebreeze — Fri, 07 Feb 2020 16:08:58 GMT

And here is the DOCSIS screen shot

Re: Internet LED flashes red and no internet connection

Moni_GK — Sat, 08 Feb 2020 08:04:49 GMT

Hello Bluebreeze,

if the box won't come online, you'll need a technician here. Please send me a PM with your customer data (name, address, customer number and date of birth). Please contact me again here after you have sent me the data.

Kind regards

Moni

Re: Internet LED flashes red and no internet connection

Bluebreeze — Sat, 08 Feb 2020 10:31:52 GMT

Hi Moni,

I have sent you a PM Thank you very much for your help!

Re: Internet LED flashes red and no internet connection

Moni_GK — Sun, 09 Feb 2020 10:12:54 GMT

Hello, Bluebreeze,

I created the ticket for you. The technician will contact you by phone.

Kind regards

Moni

Re: Internet LED flashes red and no internet connection

Bluebreeze — Mon, 10 Feb 2020 09:03:51 GMT

Hi Moni,

I have made an appointment with a technician tomorrow from 7:30 to 10:30 hopefully the technician will solve the problem : Smileyhappy:

Thank you very much for your help!

Best regards,

Leo

Re: Internet LED flashes red and no internet connection

Bluebreeze — Tue, 11 Feb 2020 12:46:45 GMT

Hi Moni,

The technician came today and he said the cable inside the building is too old and he couldn't fix the problem. He also said that I can cancel the contract under this circumstance.

Could you please let me know how can I cancel the contract please? Thank you in advance.

Best regards,

Leo

Re: Internet LED flashes red and no internet connection

Claudia — Tue, 11 Feb 2020 13:38:44 GMT

Hello Bluebreeze,

it would be sad if your contract needs to be canceled :/. However, there is a note in your installation task that a new wiring wasn't necessary for another installation four months ago. So maybe the installation is possible, this needs to be clarified first. Let's hope this won't take long.

Kind regards

Claudia

Re: Internet LED flashes red and no internet connection

Bluebreeze — Tue, 11 Feb 2020 13:54:12 GMT

Hi Claudia,

Possibly it's only my room then.. the technician today contacted my Housemeister trying to fix the cable but the Housemeister wouldn't let him. Then the technician told me that I can only use DSL and he will cancel the contract for me.

Please keep me updated, thank you very much 🙂

Beat regards,

Leo

Re: Internet LED flashes red and no internet connection

Claudia — Tue, 11 Feb 2020 20:26:00 GMT

Hi Leo,

I'd like to wait a few days if the installation might be realised. Please get in touch with us here again so we can check the task.

Kind regards

Claudia

Re: Internet LED flashes red and no internet connection

Bluebreeze — Tue, 11 Feb 2020 20:36:01 GMT

Hi Claudia,

Thank you for your reply, but I really doubt it, before the technician left he told me he had a conversation with the Hausmeister about the cable in the building, the reason why the Hausmeister wouldn't let him change the wiring was because he was afraid that the technician would mess up the TV cables, and the Hausmeister actually had plans to renovate the whole building's cable wiring but the money wasn't there to invest on it. It's already been months and right now the cable inside the building simply doesn't work 😞

But yeah I will wait for a bit longer, I will reply here in a week, if by that time I still can't get internet access then I hope I can cancel my plan.

Best regards,

Leo