Thema "Downgrade from 200 to 50 cables" in Archiv_Kabel

Downgrade from 200 to 50 cables

Dmitri — Fri, 24 Jan 2020 20:35:26 GMT

Hi there!

I would like to downgrade from 200 to 50.

The first year of the contract is almost over. When I signed the contract , I was assured of the free possibility to downgrade.

It would be very nice if someone could take care of it.

Thank you very much. 😊

Wish you a nice weekend,

Dmitry

Re: Downgrade from 200 to 50 cables

Stephan — Sat, 25 Jan 2020 11:33:04 GMT

Hi Dmitri,

welcome to our Community.

This downgrade should be no problem. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Downgrade from 200 to 50 cables

Dmitri — Sat, 25 Jan 2020 12:37:06 GMT

Hi Stephan,

Please find all the details in the private message I've just sent you.

Thank you!

Regards,

Dmitry

Re: Downgrade from 200 to 50 cables

Stephan — Sat, 25 Jan 2020 13:50:39 GMT

Hi Dmitri,

thanks for the pm.

We've marked the change for you. It will be effective on February 25th. To this date you'll also get a confirmation for the tariff change.

Regards

Stephan

Re: Downgrade from 200 to 50 cables

Dmitri — Sat, 25 Jan 2020 21:42:49 GMT

Thank you Stephan!

I'll let you know here if everything goes well or not.

Regards,

Dmitry.

Re: Downgrade from 200 to 50 cables

Nancy — Mon, 27 Jan 2020 11:38:53 GMT

Hello Dmitri,

don't worry, Stephan has noted everything down and at the end of February your tariff will be changed. You will also receive a written confirmation. But I will leave the contribution open for you and you will write us a short feedback.

Best regards

Nancy

Re: Downgrade from 200 to 50 cables

Dmitri — Sat, 08 Feb 2020 09:44:11 GMT

Hello Nancy,

Thank you for explanation.

I've just received my February Invoice and it mentions that after end of my first year of contract (Feb 25) I still will be charged for same tariff Cabel 200 but now without discount. Could you let me know if it's expected behaviour and if March invoice will recalculate the period starting from Feb 25.

Many thanks and have a nice weekend!

Dmitry

Re: Downgrade from 200 to 50 cables

Grit — Sun, 09 Feb 2020 14:45:00 GMT

Hello Dmitri,

since the contract change only becomes valid on 25.02., but the invoice has now been created, this cannot be taken into account. The correction is then made with the next bill.

Regards

Grit

Re: Downgrade from 200 to 50 cables

Dmitri — Sun, 09 Feb 2020 20:39:15 GMT

Perfect! Thanks!