Thema "Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract" in Archiv_Kabel

Vodafone Contracts - Unsigned/unagreed Kabel Deutschland contract and iphone contract

mota — Fri, 10 Jan 2020 20:55:47 GMT

Hello Guys,

Sorry for a long post, but it is essential in my case !!!

July 2019 :

1) Back in July last year, I called the Vodafone hotline for the information regarding the internet plans. During our discussion over the phone, I asked some clarification regarding terms and conditions of the contract. The vodafone helpline person didn't provide the clarifications I asked. Therefore I did not accept the terms of the contract. I explicitly said so during our call. The moment I said "NO" to the terms, the helpline person hung up on me. I still remember the uneasy feeling 😞 . I waited one week for vodafone to contact me. No contact was made, No confirmation of contract. So I concluded that contract was not done,

2) After a week, I went to the Vodafone store in July 2019, I signed contract myself and everything went fine.

3) However, I recently checked my account statement. And discoverd that the Vodafone has charged me for both contracts.

4) So, I complained to Vodafone about the false contract and requested them to stop charging me for the contracts I didnt agree to. However I haven't got solution to my problem. It has been 5 days since I complained.

5) Instead of solving my problem, Vodafone today sent ( ++++ WAIT FOR IT ++++.) a new contract !!!!!!!! This time of iPhone + SIM card with bill of 634€. I have not agreed / requested / inequired about such a contract and phone.

If Vodafone persons are reading this post, Please stop charging me the huge sums of bill I didnt agree to. This is really unethical and unfair way to treat your customers. How can I get rid of these contracts, I didnt agree to ?

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

Tina — Sat, 11 Jan 2020 10:22:36 GMT

Hello mota,

welcome to our community. Nice to see you.

I can't promise you there's anything I can do after all this time. For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private

As far as the new mobile phone contract is concerned: please open a separate post on the right board.

Best regards

Tina

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

mota — Sat, 11 Jan 2020 12:00:04 GMT

Hallo Tina,

I have sent the private message,

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

Thomas — Mon, 13 Jan 2020 06:42:35 GMT

Hi mota,

under the customer number there is only an Internet & Phone cable contract There is also only the one under the address. So far everything is fine. So it is only about the unwanted mobile phone contract. You have a thread to this and there is already a moderator on it. Can we close the post here then?

Regards

Thomas

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

mota — Mon, 13 Jan 2020 10:04:51 GMT

Hello @Thomas ,

Thank you for your support. Before finally closing the thread, I would like to confirm one thing about this issue. I have sent the PN about it.

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

Thomas — Mon, 13 Jan 2020 11:17:11 GMT

Hi mota,

the 2nd contract is removed and you will receive an credit note.

Regards

Thomas

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

mota — Thu, 06 Feb 2020 15:46:57 GMT

Hello @Thomas,

I have not received credit note as mentioned by you. Could you please let me know if the credits are added in my account?

Thank you.

Re: Vodafone Contracts - Unsigned/unagreed Kabel Deutschaland contract and iphone contract

Grit — Sat, 08 Feb 2020 13:10:01 GMT

Hello mota,

unfortunately, the reimbursement system takes a while. Please be patient.

Regards

Grit