Thema "Re: Downgraded tariff plan, but no confirmation received and no actual speed change" in Archiv_Kabel

Downgraded tariff plan, but no confirmation received and no actual speed change

xenav — Sun, 02 Feb 2020 12:37:17 GMT

Hi dear All,

I've recently posted here regarding downgrading my tarif to "Red Internet and Phone 50 Cable". I've been told that the change would be effective on the 2nd of February, also I would receive a confirmation of that:

https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Downgrade-from-quot-Red-Internet-and-Phone-200-Cable-quot-to/m-p/2105280/highlight/true#M159498

Today is 2.02 but I haven't received the confirmation yet, and my account still shows that I have an old tariff: "Red Internet and Phone 200 Cable", also speed test at speedtest.net confirms that.

Is it too early, or should I start to worry?

Kind regards,

Xena

Re: Downgraded tariff plan, but no confirmation received and no actual speed change

Lars — Sun, 02 Feb 2020 18:45:32 GMT

Hi, Xena,

the order is still being processed. I'm hoping the system will process the switch overnight. Feel free to contact me here again tomorrow. We'll check it out again.

Best regards

Lars

Re: Downgraded tariff plan, but no confirmation received and no actual speed change

xenav — Mon, 03 Feb 2020 13:54:14 GMT

Hi Lars,

I've received confirmation email today with the tariff change date 2.02, and the change is also reflected in the account info. So it's all fine now, and we can close this thread.

Thank you for the help!

Kind regards,

Xena

Re: Downgraded tariff plan, but no confirmation received and no actual speed change

Lars — Tue, 04 Feb 2020 08:08:22 GMT

Hi Xena,

I'm glad the waiting has helped .

I'll close the thread with this. If any more questions come up, you know where to find us.

Best regards

Lars