Thema "Re: Contract cancel and payment problem(English help needed!)" in Archiv_Kabel

Contract cancel and payment problem(English help needed!)

CM_L — Wed, 29 Jan 2020 17:51:55 GMT

I am student who study in Germany for few months as a exchange student, now I ready to go back my home country and I would like to how can I cancel my contract? Since I need inform vodafone 8 days before as technician told me before and I tried to call the hotline service but I can't speak in Germany, please help..

And in janurary since my bank account don’t have enough money for fee deduction, therefore, a day later i've transfer back the fee and it is okay now?? thank you very much!! Please do help!!

Re: Contract cancel and payment problem(English help needed!)

Thomas — Thu, 30 Jan 2020 06:13:39 GMT

Hi CM_L,

let us first clarify what kind of contracts you have with us (Cable, DSL or Mobile).

Regards

Thomas

Re: Contract cancel and payment problem(English help needed!)

CM_L — Thu, 30 Jan 2020 09:20:48 GMT

i am using red internet and phone 50 cable, thank you!

Re: Contract cancel and payment problem(English help needed!)

Thomas — Thu, 30 Jan 2020 10:23:52 GMT

Hi CM_L,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Contract cancel and payment problem(English help needed!)

CM_L — Thu, 30 Jan 2020 10:53:39 GMT

Thank you sir, i've sent you the info already! Please check! Thanks for the help!

Re: Contract cancel and payment problem(English help needed!)

Thomas — Thu, 30 Jan 2020 12:19:38 GMT

Hi CM_L,

in this case we can terminate the contract with a period of 3 months starting from the day of the move. We can made the cancellation here and you receive also an confirmation.

For your late payment you must inform no one.

Regards

Thomas

Re: Contract cancel and payment problem(English help needed!)

CM_L — Thu, 30 Jan 2020 12:57:15 GMT

So for the payment of January, as long as I paid then Vodafone will receive few days later right? Moreover, as I leave on 10 February, what day should I cancel my contract since I have to use internet until 1day or 2day before i go? Thank you sir.

Re: Contract cancel and payment problem(English help needed!)

Thomas — Thu, 30 Jan 2020 14:06:34 GMT

Hi CM_L,

the contract is automatically finished 3 months after the move. The term begins with the move day from him 10.02 the contract runs another 3 months.

Regards

Thomas

Re: Contract cancel and payment problem(English help needed!)

CM_L — Thu, 30 Jan 2020 14:38:05 GMT

so where I can do the cancel confirmation? And after I cancel it, it still lasts for 3months? Do I need to pay for that? Thanks

Re: Contract cancel and payment problem(English help needed!)

Thomas — Fri, 31 Jan 2020 06:13:10 GMT

Hi CM_L,

we can process the cancellation here. Yes, the 3 months still have to be paid.

Regards

Thomas