Thema "Re: Switch from "Red Internet & Phone 200 Cable" to "50"" in Archiv_Kabel

Downgrade from "Red Internet and Phone 200 Cable" to "50"

xenav — Sat, 25 Jan 2020 15:30:00 GMT

Hello dear Community,

I have a "Red Internet & Phone 200 Cable" contract (started last February) with an option to downgrade speed before the end of 12-months period and pay less for the next 12-months:

"Nach Ablauf von 12 Monaten können Sie kostenlos zu den Tarifen Red Internet & Phone 100 Cable für 34,99 Euro monatlich oder Red Internet & Phone 50 Cable für 29,99 Euro monatlich wechseln."

I would like to switch to "Red Internet & Phone 50 Cable", but I don't see such an option in MeinVodafone cabinet.

Can somebody here help me with that?

Thank you in advance!

Best regards,

Xena

Re: Switch from "Red Internet & Phone 200 Cable" to "50"

Thomas — Sun, 26 Jan 2020 13:31:23 GMT

Hi xenav,

you've come to the right place. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Switch from "Red Internet & Phone 200 Cable" to "50"

xenav — Sun, 26 Jan 2020 18:17:24 GMT

Hi @Thomas ,

Thanks for a quick reply!

Please find all the details in a private message I've just sent you.

Best regards,

Xena

Re: Switch from "Red Internet & Phone 200 Cable" to "50"

Stephan — Mon, 27 Jan 2020 19:59:48 GMT

Hi xenav,

thanks for the pm.

The change to 50 MBit/s will effective on February 2nd. You will also get an confirmation for that.

Regards

Stephan

Re: Switch from "Red Internet & Phone 200 Cable" to "50"

xenav — Mon, 27 Jan 2020 20:53:25 GMT

Thank you for the help! 🙂

Re: Switch from "Red Internet & Phone 200 Cable" to "50"

Stephan — Tue, 28 Jan 2020 14:51:06 GMT

Hi xenav,

you are welcome.

Since the request is solved, I'll close this thread

Regards

Stephan