Thema "Re: English speaking support" in Archiv_Kabel

English speaking support

ValeriiVasin — Thu, 16 Jan 2020 12:53:40 GMT

Hey,

I can not freely speak German and need an assistance in contract replacement (i have teminated previous one). Vodafone stated that its having super cool "Angebot" for me, but there were no luck to get it - none of the people who called me nor i have called to were able to speak English.

Even though customer service people promised few times that they will find another person who speaks English to call me back. But next time they called - was the same story....

Edit: @ValeriiVasin moved in to the right board.

Re: English speaking support

Michi — Tue, 14 Jan 2020 10:53:18 GMT

Hi @ValeriiVasin ,

welcome to the Vodafone Community.

Sorry that your request could not be clarified yet.

Please send me a PN with your customer number.

Just click on my avatar and then click "Sende eine private Nachricht."

Then I'll have a look.

Best regards,

Michi

Re: English speaking support

ValeriiVasin — Tue, 14 Jan 2020 14:20:07 GMT

The thread is about the Kabel Internet. Sorry if created the thread in a wrong place.

@Michi Would it be sufficient enough to get the support from an appropriate moderator?

Re: English speaking support

Manu — Wed, 15 Jan 2020 09:20:50 GMT

Hi ValeriiVasin,

please tell what your question is. Do you have any issues with your existing contract?

Best Regards, Manu

Re: English speaking support

ValeriiVasin — Wed, 15 Jan 2020 10:54:06 GMT

Hey @Manu

To clarify the post above:

- i cancelled my current contract - because after 2 years you need to pay 40 EUR every month and people need to cancel + get new contract every 2 years (which is weird and unclear to me, but that is how it is)

- Vodafone stated that there is an "Angebot" for me - new contract with better/cheaper conditions - but I cant get it - since no one speaks English.

I would like to see what is available for me by Vodafone prior changing the Internet Provider.

Thanks!

Re: English speaking support

Thomas — Thu, 16 Jan 2020 13:09:57 GMT

Hi ValeriiVasin,

we don´t have special offers there. This can only made by our hotline. The number you can find on the cancellation notice.

Regards

Thomas

Re: English speaking support

ValeriiVasin — Thu, 16 Jan 2020 14:12:35 GMT

@Thomas Is there a way to get someone speaking English there? I would not mind if Vodafone call me, or i call Vodafone by some number. But to have more progress then asking "Sprechen Sie English? Nein.".

Re: English speaking support

Lars — Fri, 17 Jan 2020 15:22:53 GMT

Hi Valerii,

the company language is German. We can't do anything about that either. But if you have a German speaking friend he can call the colleagues, you only have to be available for data synchronization and give your OK.

Best regards

Lars