Thema "Re: Cancelling contract that does not exist" in Archiv_Kabel

Cancelling contract that does not exist

Kostiantyn — Tue, 07 Jan 2020 16:03:59 GMT

Hello everyone!

Yet again I encounter a problem with services of Vodafone (it is never smooth!). I have a typical problem --- I am permanently moving out of Germany, to France, and hence want to cancel my contract with Vodafone Kabel Deutschland in Berlin. I've been a customer for more than 3 years now.

However, I can't access my private room! I do receive regualrly emails with messages that my monthly statemets are ready, and I do keep paying regulalry. But when I tried to restore my password (which I forget or never had), I keep logging in to my previous, deactivated account. When I tried to register with my current account number, the website says it doesn't exist (I pay and receive service every month though!). Any suggestions how to proceed? I've never received an activation key or something like that...

As usual with the Vodafone service, writing a forum post is easier than calling a hotline.

Re: Cancelling contract that does not exist

Nancy — Wed, 08 Jan 2020 11:32:02 GMT

Hello Kostiantyn,

I'm happy to help you. I have sent you a new activation code. Check your mail.

When are you moving? Please send me your new address by private message.

Best regards

Nancy

Re: Cancelling contract that does not exist

Kostiantyn — Wed, 15 Jan 2020 17:01:55 GMT

Thank you for solving the issue.

Re: Cancelling contract that does not exist

Stephan — Thu, 16 Jan 2020 18:51:24 GMT

Hi Kostiantyn,

the contract is already cancelled by the online notification of your move. You should also have already received a confirmation of this.

Please return our router to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan