Thema "Re: Cancellation of kabel Deutschland contract" in Archiv_Kabel

Cancellation of kabel Deutschland contract

Ammu — Mon, 23 Dec 2019 15:07:54 GMT

Hello ,

I would like to cancel I my kabel Deutschland contract as I am moving to new city (Berlin). I am moving with my husband in Berlin and he already have a kabel Deutschland connection in Berlin. Please let me know the procedure to cancel the contract.

Best Regards

Ammu

Re: Cancellation of kabel Deutschland contract

Tina — Tue, 24 Dec 2019 08:41:17 GMT

Hello Ammu,

for a closer look send me the following informations in a private message:

your full names

date of birth

previous and new address

your customer numbers

date of move

Write a short reply here afterwards.

Best regards

Tina

Re: Cancellation of kabel Deutschland contract

Ammu — Fri, 27 Dec 2019 20:26:44 GMT

Hi Tina,

I have sent a Private message to you with my details .

Thank you

Ammu Hariharan

Re: Cancellation of kabel Deutschland contract

Tina — Sat, 28 Dec 2019 08:21:05 GMT

Thanks for your pn. I took care of the termination. You will get the confirmation separately.

Best regards

Tina ^

Re: Cancellation of kabel Deutschland contract

Ammu — Sat, 28 Dec 2019 22:23:37 GMT

Thank you so much Tina . Will I get the confirmation email in my registered email address ? I didn't receive any email yet . Also could you please let me know to which address I should sent the Modem back ?

Best Regards ,

Ammu Hariharan

Re: Cancellation of kabel Deutschland contract

Tina — Sun, 29 Dec 2019 08:38:40 GMT

You'll get the confirmation by post. The return address is:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards

Tina

Re: Cancellation of kabel Deutschland contract

Ammu — Mon, 30 Dec 2019 10:05:16 GMT

Thank you again Tina . I will ship the modem back to the given address with customer number as reference . I hope the cancellation confirmation will be sent to my new address as I already moved out of the old address .

Best regards,

Ammu Hariharan

Re: Cancellation of kabel Deutschland contract

Stephan — Tue, 31 Dec 2019 11:21:12 GMT

Hi Ammu,

unfortunately the confirmation was sent to your old address.

Please sent me a private message with your mailadress.

Regards

Stephan

Re: Cancellation of kabel Deutschland contract

Ammu — Wed, 01 Jan 2020 13:20:40 GMT

Hi Stephan,

I have sent you a private message with my new address.

Thank you

Ammu Hariharan

Re: Cancellation of kabel Deutschland contract

Anett — Sun, 05 Jan 2020 15:07:33 GMT

Hello, Ammu,

since Stephan is not present, I will take over at this point.

I have now arranged for the confirmation to be sent to your new address.

Is there anything else we can do for you, or can the contribution be closed? 🙂

Regards

Anett

Re: Cancellation of kabel Deutschland contract

Ammu — Sun, 12 Jan 2020 20:11:07 GMT

Hello Anette,

Unfortunately I didn't receive the cancellation confirmation yet in my new address . Also monthly charge was deducted for January also even though I have cancelled the contract . Could you please help with clarifying this .

Best Regards ,

Ammu Hariharan

Re: Cancellation of kabel Deutschland contract

Thomas — Tue, 14 Jan 2020 06:20:57 GMT

Hi Ammu,

then we send the confirmation by e-mail. You will also receive a mail from us. Please confirm your e-mail address and then get in touch with us here again.

Regards

Thomas

Re: Cancellation of kabel Deutschland contract

Ammu — Tue, 14 Jan 2020 08:59:32 GMT

Hello Thomas ,

I have confirmed my email address . Also could you please let me know till when I would be charged the monthly cost , January cost is already deducted .

Thank you for your support.

Best Regards

Ammu Hariharan

Re: Cancellation of kabel Deutschland contract

Thomas — Tue, 14 Jan 2020 10:05:31 GMT

Hi Ammu,

the contract ends on 29.03.2020 and is also calculated until then. We have sent you the cancellation confirmation again via e-mail.

Regards

Thomas