Thema "Re: [English] I ended up with two Vodafone cable contracts" in Archiv_Kabel

[English] I ended up with two Vodafone cable contracts

marcelcastilho — Fri, 03 Jan 2020 08:33:54 GMT

Hi,

I've requested a new DSL plan from Check24 but somehow I ended up with two contracts.

Please, I need to cancel one of them.

Thank you,

Marcel

Re: [English] I ended up with two Vodafone cable contracts

DanyG — Sat, 04 Jan 2020 15:02:41 GMT

Hi Marcel,

which kind of contract do you already have? A new DSL line can't be activated when there is already an active line in your flat. And if you are using a cable contract, did you send us your cancellation?

BR,

Dany

Re: [English] I ended up with two Vodafone cable contracts

marcelcastilho — Mon, 06 Jan 2020 21:10:33 GMT

Hi @DanyG !

Thank you for your reply.

I don't know exactly how this happened but I'm receiving two bills for December/2019 on different Kundennummer/Vertragsnummer:

- Red Internet & Phone 1000 Cable (Vertagsnummer 374XXXX36)

- Red Internet & Phone 50 Cable (Vertagsnummer 374XXXX35)

I've contracted the DSL from Check24. Unfortunately, the operator who came home to install the Internet, convinced my wife to sign a different contract (this is unaceptable!).

I'm trying to cancell one of the contracts but it's really hard because I don't speak german very well.

Best regards,

Marcel

Re: [English] I ended up with two Vodafone cable contracts

Michi — Wed, 08 Jan 2020 09:05:31 GMT

Hi @marcelcastilho ,

please send me a PN with your different customer numbers and your name and adress. Just click on my avatar and then click "Sende eine private Nachricht."

Then I'll have a look.

Best regards

Michi

Re: [English] I ended up with two Vodafone cable contracts

Lars — Wed, 08 Jan 2020 15:04:41 GMT

Hi marcelcastilho,

I need your date of birth by private message for data reconciliation. If you send me this and then reply here in the thread.

Best regards

Lars

Re: [English] I ended up with two Vodafone cable contracts

marcelcastilho — Wed, 08 Jan 2020 16:26:06 GMT

Hi @Lars,

I've just sent you the requested info in private.

Thanks in advance.

Best regards,

Marcel

Re: [English] I ended up with two Vodafone cable contracts

Lars — Thu, 09 Jan 2020 10:18:03 GMT

Hi marcelcastilho,

the contract via Red Internet & Phone 50 Cable was only transmitted to us via Check24 on 10.10.2019. The other contract for Red Internet & Phone 1000 Cable and GigaTV was signed on 08.10.2019 at a local consultant.

For both contracts the

Order confirmations and devices sent. It is already too late for a revocation. As a gesture of goodwill, I can only offer to terminate the contract for Red Internet & Phone 50 immediately. Should I do that?

Best regards

Lars

Re: [English] I ended up with two Vodafone cable contracts

marcelcastilho — Thu, 09 Jan 2020 13:04:20 GMT

Hi @Lars,

Yes, please do that. You can cancel the Red Internet & Phone 50 (the Check24 contract).

Is it possible to get a refund on the last bill?

Thank you.

Best regards,

Marcel

Re: [English] I ended up with two Vodafone cable contracts

Lars — Thu, 09 Jan 2020 14:29:35 GMT

Hi Marcel,

there's nothing I can do retroactively. It's very accommodating of me to terminate the contract immediately. I have now processed the cancellation, you will receive a confirmation by letter within the next few days.

Best regards

Lars

Re: [English] I ended up with two Vodafone cable contracts

marcelcastilho — Thu, 09 Jan 2020 22:01:57 GMT

Hi @Lars,

Vielen dank! I appreciate that.

Best regards,

Marcel

Re: [English] I ended up with two Vodafone cable contracts

Lars — Fri, 10 Jan 2020 07:38:08 GMT

Hi Marcel,

with pleasure

I'll close the thread with this. If there are any questions again, please feel free to contact us about a new thread.

Best regards

Lars