Thema "Re: Change in tariff" in Archiv_Kabel

Change in tariff

Madhan — Thu, 02 Jan 2020 14:45:41 GMT

I want to change my tariff plan, currently i am paying more which costs me around 44 euro. if you have any plan around 25 i would like to switch to that, please help me to change my plan.

EDIT: Moved the thread from "Internet, Telefon & TV über DSL" to "Internet, Telefon & TV über Kabel" as it is related to a cable tariff.

Betreff: Change in tariff

reneromann — Wed, 01 Jan 2020 15:52:34 GMT

It depends on your actual contract.

If the contract contains no downgrade option, you're bound to this contract until the minimum contractual term (usually 2 years) is over. Only after this term has expired, a downgrade to a slower line would be possible.

If the contract contains a downgrade option (usually after one year), you may call the hotline and ask for that downgrade.

I'm not exactly sure about the current plans, but I think the maximum speed available for that 25 € might be anything around the 16 MBit/s ADSL plans -with even lower speeds depending on the line quality. But not exactly sure, could be even that these plans are for 30 € per month.

Betreff: Change in tariff

Madhan — Thu, 02 Jan 2020 07:03:59 GMT

Thanks :). I visited the nearest Vodafone showroom to change the plan, they said this plan has taken in online, hence customer support team can do this change. what shall i do now?

Thanks in advance for your help !

Re: Change in tariff

Jens-K — Thu, 02 Jan 2020 11:13:45 GMT

Hi Madhan,

what is the name of your current tariff and when did the contract start?

You can change it online in MeinVodafone. You will see all available options there.

Regards,

Jens

Re: Change in tariff

Madhan — Thu, 02 Jan 2020 14:27:48 GMT

Current plan is

Red Internet & Phone 400 Cable

but i am unable to downgrade to the tariff, all the plans are higher than 44 euro.

How do i downgrade to 25 or 30 euro plan ?

Re: Change in tariff

reneromann — Thu, 02 Jan 2020 14:47:46 GMT

If your contract does NOT include a downgrade option AND your minimum contractual term (usually 2 years from the day you started the contract) is not over, there is NO WAY to downgrade.

Only SOME contracts include a downgrade option which allows to downgrade after 12 months - if your contract does NOT include this option, you may not change to a lower tariff and are bound to your contract at least until the minimum contractual term is over.

Re: Change in tariff

Madhan — Thu, 02 Jan 2020 14:50:58 GMT

I had an option to change the plan after 12 months, but i missed that. Is it possible for me to downgrade the plan now ?

Re: Change in tariff

Jens-K — Fri, 03 Jan 2020 08:34:35 GMT

Hi Madhan,

if you send me a private message, I will check if a tariff change is possible.

I need your name, customer number, address and birth date.

Also I need to know which tariff you want to change to.

Regards,

Jens