Thema "Re: Gigakombi 5GB extra is not applied yet" in Archiv_Kabel

Gigakombi 5GB extra is not applied yet

pedrogc — Fri, 06 Dec 2019 19:08:46 GMT

Hi Vodafone Support,

I have already Vodafone Cable 200 since July 2019 and switched my mobile phone tarif to Vodafone on 23rd of November. I got this Gigakombi offer but until now I don't get the extra 5GB and I wonder if I am going to be charged more that the contracted offer. What is the problem?

Since that date I wen to that shop twice and contacted Vodafone Support.

The first time (1w since contract) they told me if was all fine by their side and I'd just should wait
When I call (2w from contract), an operator told me they put the contract in separate numbers. He'd fixed it, making me to renew my cable contract to 24 months, in theory.
One week later (3w since contract), as I saw no change, I went to shop again. They told me I had a checkbox of "receiving gigakombi" from their side deactivated. They changed it.

The update from the last point is that I see an advertisement in myVodafone to get Gigakomby changing my cable 200 for cable 400 or higher, with different conditions as the ones I signed. This is a bad joke, hosnestly.

Can you please take have a look and fix this issue? Thank you.

Re: Gigakombi 5GB extra is not applied yet

Lars — Mon, 09 Dec 2019 11:01:10 GMT

Hi,

I'll take a look at it.

Please send me the following things by private message:

- Customer number (mobile phone and cable)

- mobile phone number

- name

- date of birth

- Address.

Contact me here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Gigakombi 5GB extra is not applied yet

pedrogc — Mon, 09 Dec 2019 11:35:16 GMT

Hi Lars. I have sent you a PM. thank you.

Re: Gigakombi 5GB extra is not applied yet

Lars — Tue, 10 Dec 2019 08:49:05 GMT

Hi pedrogc,

the GigaKombi is now activated. You will also receive an SMS with the confirmation soon. Please give me a feedback until tomorrow if you have received the SMS.

Best regards

Lars

Re: Gigakombi 5GB extra is not applied yet

pedrogc — Tue, 10 Dec 2019 22:45:02 GMT

Hi Lars,

I got the extra 5GB. I received an SMS confirmation from Vodafone and it appears also in the mobile application. Thank you.

I already got a bill from Vodafone for paying 29,81€ for this first month. It should have been 14,99€. Can you check it and correct it, too? many thanks.

kind regards,

Re: Gigakombi 5GB extra is not applied yet

Lars — Wed, 11 Dec 2019 09:55:31 GMT

Hi pedrogc,

that sounds like the mobile phone bill to me, right? I can't find the amount for cable. If it's mobile, please make a contribution on the appropriate board. I don't have access to it.

Best regards

Lars