Thema "Re: Cancellation of options in the contract" in Archiv_Kabel

Cancellation of options in the contract

Optionscontract — Wed, 04 Dec 2019 11:10:54 GMT

Dear community,

I apologize for writing in english as my german is not suffisant.

I signed a contract 1 month ago with 2 options that I didn't want/need in it. I would like to cancel them but I am having difficulties to understand the process in order to do it on my vodafone account via their website.

Those two options were: the giga tv app and an ativirus (if I remember correctly).

Could anyone guide me?

Thank you very much in advance for your help.

Best

Re: Cancellation of options in the contract

Stephan — Wed, 04 Dec 2019 19:07:23 GMT

Hi Optionscontract,

welcome to our Community.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message. I will have a look what options are included and how we can cancel them.

Regards

Stephan

Re: Cancellation of options in the contract

Optionscontract — Thu, 05 Dec 2019 09:01:51 GMT

Hi Stephan,

I just sent you all the infos you asked in a private message.

Thank you!

Re: Cancellation of options in the contract

Optionscontract — Mon, 09 Dec 2019 12:10:34 GMT

Hello Stephan,

I sent you all the infos last week. I am not sure if you received them as I can't find my sent private messages.

Thank you for your help.

Best

Re: Cancellation of options in the contract

Lars — Mon, 09 Dec 2019 12:50:24 GMT

Hi Optionscontract,

I was able to process the cancellation for the security package at the end of the test months. You will receive the confirmation promptly by e-mail.

The GigaTV app is a contract with a minimum duration of 12 months. I could only terminate this contract at the end of the contract period. Should I enter the cancellation for it?

Best

Lars

Re: Cancellation of options in the contract

Optionscontract — Mon, 09 Dec 2019 15:50:47 GMT

Yes please, and thank you very much for your help Lars.

Have a good evening.

Re: Cancellation of options in the contract

Lars — Tue, 10 Dec 2019 11:35:19 GMT

Hi Optionscontract,

ok, I have caused the termination of the GigaTV app at the end of the term. The confirmation will be sent to you by mail.

Do you have any further questions or can we close the thread?

Best regards

Lars

Re: Cancellation of options in the contract

Optionscontract — Tue, 10 Dec 2019 15:43:03 GMT

You can close it.

Thank you again.

Re: Cancellation of options in the contract

Lars — Wed, 11 Dec 2019 08:00:38 GMT

Hi Optionscontract,

you're welcome.

I'll close the thread with that. If you have any questions, feel free to contact us about a new thread.

Best regards

Lars