Thema "Re: Invoice has wrong data" in Archiv_Kabel

Invoice has wrong data

Sibi — Thu, 28 Nov 2019 14:28:57 GMT

Hello Sir,
I have newly migrated to Red Internet & Phone 50 Cable from 32 cable internet. Today i have received the invoice for the new connection and i can see there is extra 39,99 euro charged for the "Bearbeitungsgebühr Umzug". But i have received an email from Vodafone on 29/10/2019 after i have requested for the moving to new house and in the email it states that i will not be charged for the "moving" in my case. So i wanted to know why it has been charged now? Could you please explain for this and refund my 39,99 euro?

The email says " Die einmalige Bearbeitungsgebühr bei Umzug in Höhe von 39,99 Euro entfällt in Ihrem Fall."

Attached the screenshot as well.

Thank you

Edit: Deleted attach - personal data / Su

Re: Invoice has wrong data

Grit — Thu, 28 Nov 2019 20:28:15 GMT

Hello Sibi,

i like to take a look at this. Send me a private message with your name, full address, customer number and date of birth. Please contact me again here in the thread.

Regards

Grit

Re: Invoice has wrong data

Sibi — Fri, 29 Nov 2019 10:30:42 GMT

Hello,

I have sent a PM to you with the details. Please check.

Thank you.

Sibi

Re: Invoice has wrong data

Grit — Fri, 29 Nov 2019 13:37:03 GMT

Hello Sibi,

I'm sorry, there's been a mistake. I have set the amount of the flat rate for the removal. You will see the credit on the next invoice. Sorry for the inconvenience.

Regards

Grit

Re: Invoice has wrong data

Sibi — Fri, 29 Nov 2019 16:13:08 GMT

Thank You much Grit for solving the problem. Have a nice weekend.

Re: Invoice has wrong data

Grit — Fri, 29 Nov 2019 17:18:26 GMT

Hey Sibi,

you're welcome. Let me know briefly if we can make the thread.

I also wish you a nice weekend.

Greetings

Grit