Thema "Re: Returned Modem- but 100 EUR was charged and never returned" in Archiv_Kabel

Returned Modem- but 100 EUR was charged and never returned

KaranSingh — Thu, 21 Nov 2019 13:12:36 GMT

Hi Team,

I had retuned modem but money was deducted and never retuned, Could you please check and let me know when and how it will be returned.

Customer number- 93x

DHL, Shipment number 0034x

edit: @KaranSingh: Please don't write personla data like costumer and shipmentnumbers here in public forum. If needed, employees will ask you, to send them in a private message.

Re: Returned Modem- but 100 EUR was charged and never returned

Lars — Thu, 21 Nov 2019 19:28:16 GMT

Hi KaranSingh,

We already have your customer data, so I could check it out right away.

The modem came back well after the deadline, so it was charged. However, I have now credited the amount. You will find this on the next invoice.

Do you have any further questions?

Best regards

Lars

Re: Returned Modem- but 100 EUR was charged and never returned

KaranSingh — Tue, 26 Nov 2019 12:37:15 GMT

Thanks....will check in the next invoice and get back to you if money is not returned.

Re: Returned Modem- but 100 EUR was charged and never returned

Lars — Tue, 26 Nov 2019 13:44:33 GMT

Hi KaranSingh,

that's how we do it. I'll wait here for your feedback.

Best regards

Lars