Thema "Re: Vodafone Sicherheitspaket billed even after cancellation" in Archiv_Kabel

Vodafone Sicherheitspaket billed even after cancellation

PiyushS — Wed, 13 Nov 2019 18:40:25 GMT

Hello team,

My Vodafone Sicherheitspaket was terminated on 28th Sep 2019 as per the letter sent to me on 1st Sep 2019.

However, I'm still being billed for the same each month. Could you please fix this and refund me the extra amount that was taken from me for past 3 months?

Kundennummer: 7xxxxxxxx
Thanks.

Edit: Hi @PiyushS customer number removed. Best regards Wolfgangf

Re: Vodafone Sicherheitspaket billed even after cancellation

Lars — Thu, 14 Nov 2019 07:10:32 GMT

Hi PiyushS,

I'll take a look at it.

Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Vodafone Sicherheitspaket billed even after cancellation

PiyushS — Thu, 21 Nov 2019 10:46:12 GMT

Hi @Lars ,

I have sent you the details over a private message.

Thanks.

Re: Vodafone Sicherheitspaket billed even after cancellation

Lars — Thu, 21 Nov 2019 14:29:19 GMT

Hi PiyushS,

thanks for the data.

The colleagues have already corrected the error in the system. The wrongly calculated fees will be refunded to you with the next invoice. Sorry for the inconvenience.

Do you have any more questions or can we close the thread?

Best regards

Lars

Re: Vodafone Sicherheitspaket billed even after cancellation

PiyushS — Sun, 24 Nov 2019 14:05:38 GMT

Hi @Lars ,

Thanks for the support.

If it's all fixed, you can close the ticket.

Thanks.

Re: Vodafone Sicherheitspaket billed even after cancellation

Lars — Sun, 24 Nov 2019 17:29:17 GMT

Hi PiyushS,

you are welcome

I'll close the thread with that. If you have any questions, please feel free to contact us again.

Have a nice Sunday evening

Lars