Contract extended without approval

idan — Mon, 18 Nov 2019 08:30:33 GMT

My internet contract ended on the 30th of October. However, I was billed for November.

It appears that, without any agreement on my behalf, vodafone has extended my contract.
I wish this and any future billing be canceled immediately! I also expect a full refund for November.

I wish to remind you that starting August I moved into a new apartment and can not use the cable network of my original contract. For that reason the contract was canceled. At no time did I request or agree to renew the internet service.

Re: Contract extended without approval

Stephan — Mon, 18 Nov 2019 18:01:17 GMT

Hi idan,

I'm sorry for that. That was definitely a mistake on our part.

I cancelled the contract and ordered the credit for November. The fees for November will be refunded to your bank account as soon as possible.

Regards

Stephan

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Contract extended without approval

Re: Contract extended without approval