Thema "Re: Termination cable contract" in Archiv_Kabel

Termination cable contract

OnceIAteAnApple — Wed, 13 Nov 2019 13:28:33 GMT

Dear Vodafone Team,

I tried to contact Vodafone with the "termination contact form" link, I got an answer asking me to post a message here on the forum.

I would like to cancel my contract. I assume I will have to send you couple of information by private message ?

Thank you in advance for your feedback,

Best regards.

Re: Termination cable contract

Grit — Wed, 13 Nov 2019 19:32:04 GMT

Hello OnceIAteAnApple,

what kind of resignation do you want? Are you moving or something like that? So the question is: Why do you want to quit?

Regards

Grit

Re: Termination cable contract

OnceIAteAnApple — Wed, 13 Nov 2019 19:42:48 GMT

Hi Grit,

Thank you for your quick answer,

Indeed, I'm moving out of my current flat to a WG (in Germany) which has already an internet provider.

I'm looking for the fastest/cheapest way of resignating.

Thanks and regards

Re: Termination cable contract

Grit — Wed, 13 Nov 2019 20:58:38 GMT

Hey OnceIAteAnApple,

is the cable connection possible in the new apartment? Unfortunately, it does not matter whether another provider is already being used there if the contract can be taken along. Then only a normal cancellation at the end of the term is possible.

Regards

Grit

Re: Termination cable contract

OnceIAteAnApple — Wed, 13 Nov 2019 21:15:20 GMT

Hi,

I do not really know if in the new flat the cable connection is possible, how can I know ? If I give you the new address can you check ?

In any cases, even if you succeed to move my current contract to the new address, I want to terminate my contract like a "normal" cancellation. The end of my contract commitment should be on the 02.04.2020.

I want a confirmation that no automatic extention of my current contract will happen.

Thank you and best regards

Re: Termination cable contract

Tina — Fri, 15 Nov 2019 06:40:06 GMT

Hello OnceIAteAnApple,

for a closer look send me the following informations in a private message:

full name

date of birth

current and new address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Termination cable contract

OnceIAteAnApple — Fri, 15 Nov 2019 13:17:16 GMT

Dear Tina,

Private message has been sent.

Thanks and best regards

Re: Termination cable contract

Tina — Fri, 15 Nov 2019 13:56:47 GMT

Hello OnceIAteAnApple,

hanks for your pn. I commissioned your move and the cancellation. You get confirmation on both.

Best regards

Tina

Re: Termination cable contract

OnceIAteAnApple — Fri, 15 Nov 2019 14:03:08 GMT

Thank you a lot Tina,

Would you know how long the move takes ?

If I plug my box to the new place will it work straight away ?

Sincerely

Re: Termination cable contract

Tina — Sat, 16 Nov 2019 13:38:20 GMT

No, a technician must install the new connection. He will contact you by phone for an appointment.

Best regards

Tina