Thema "Re: Contract Internet-kabel cancellation (Leaving Germany)" in Archiv_Kabel

Contract Internet-kabel cancellation (Leaving Germany)

mnik — Fri, 25 Oct 2019 08:38:57 GMT

To whom it may concern,

I had a contract for the internet with Vodafone-Kabel-Deutschland. I left Germany and asked the Vodafone shop, where I closed the contract, how to cancell it. They told me I should send my router back, together with a deregistration letter from the municipality. I did this, but my contract has not been cancelled until now.

I contacted the Vodafone shop again and they sent a cancellation request on my behalf, but I didn't get a cancellation confirmation as yet.

I kindly ask you to cancell my contract. My customer number is ***. Thank you very much in advance.

Kind regards,

N. ***

Edit: Private data removed for privacy reasons. VF_Grit

Re: Contract Internet-kabel cancellation (Leaving Germany)

Tina — Fri, 25 Oct 2019 14:49:20 GMT

Hello mnik,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name
date of birth
address
customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Tue, 29 Oct 2019 10:47:58 GMT

Dear Tina,

I've sent you the necessary information in a private message. Thank you in advance for your help.

Best regards,

mnik

Re: Contract Internet-kabel cancellation (Leaving Germany)

Tina — Tue, 29 Oct 2019 12:03:02 GMT

Hello mnik,

I took care of the cancellation. You get two confirmations. The one with the cancellation date 01st of january 2020 applies.

Best regrads

Tina

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Tue, 29 Oct 2019 15:38:11 GMT

Dear Tina,

Thank you very much for your help!

Do I get the confirmations by post?

Best wishes,

mnik

Re: Contract Internet-kabel cancellation (Leaving Germany)

Thomas — Wed, 30 Oct 2019 16:49:45 GMT

Hi mnik,

yes, she comes by post.

Regards

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Wed, 13 Nov 2019 13:10:47 GMT

Dear Thomas,

Thanks for your reply. Could you send me the confirmations also by e-mail or via a privite message? I didn't get them by post until now.

Thank you in advance.

Kind regards,

mnik

Re: Contract Internet-kabel cancellation (Leaving Germany)

Thomas — Wed, 13 Nov 2019 14:49:43 GMT

Hi mnik,

please send me your Mailaddress via private message.

Regards

Thomas

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Wed, 13 Nov 2019 15:03:20 GMT

Dear Thomas,

I've sent you my email address via a private message. Thank you in advance for sending the confirmations!

Best regards,

mnik

Re: Contract Internet-kabel cancellation (Leaving Germany)

Thomas — Wed, 13 Nov 2019 19:07:27 GMT

Hi mnik,

the confirmation of the mail address is not yet through. Please contact us again tomorrow.

Regards

Thomas

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Thu, 14 Nov 2019 08:37:30 GMT

Dear Thomas,

Thank you for your message. I hope the email address is now through. In any case, sending the confirmations via a private message would also be OK.

Best,

mnik

Re: Contract Internet-kabel cancellation (Leaving Germany)

Thomas — Thu, 14 Nov 2019 14:15:55 GMT

Hi mnik,

the confirmation is on its way by e-mail.

Regards

Thomas

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Thu, 14 Nov 2019 17:04:45 GMT

Dear Thomas,

I got the confirmation. Thanks a lot for the help.

Best wishes,

mnik

Re: Contract Internet-kabel cancellation (Leaving Germany)

Thomas — Thu, 14 Nov 2019 18:14:44 GMT

Hi mnik,

you're welcome. Do you still have questions or can the thread be closed?

Regards

Thomas

Re: Contract Internet-kabel cancellation (Leaving Germany)

mnik — Fri, 15 Nov 2019 09:33:27 GMT

Dear Thomas,

Everything is OK. Thank you and Tina for your help!

Best wishes,

mnik