Thema "Unable to access account information online" in Archiv_Kabel

Unable to access account information online

nitisha — Sat, 19 Oct 2019 15:52:07 GMT

Hello,

I am new Vodafone Kabel customer since October 2019, my customer number is xxx.

I had a previous account with Vodafone which is inactive since one year. However, at my online account My Vodafone, I am not able to see the information from the new account even after adding it.

I can only see old billing information from my previous account, but not the contract and billing information from the current active account. Please help me with the same...

Thanks,

Nitisha

EDIT: customer-number removed for privacy reasons. BerndD, Mod.

Re: Unable to access account information online

Thomas — Mon, 21 Oct 2019 06:18:01 GMT

Hi nitisha,

it sometimes takes a while until the tariff is displayed in Mein Vodafone. Alternatively, you can take the direct route via Mein Kabel.

Regards

Thomas

Re: Unable to access account information online

nitisha — Sun, 10 Nov 2019 12:23:56 GMT

Hello Thomas,

I have tried to access the information through https://kabel.vodafone.de/meinkabel but I have the same problem, no information is available for my new account.

I request you to please help me with this issue .

thanks,

Nitisha

Re: Unable to access account information online

Thomas — Mon, 11 Nov 2019 13:18:05 GMT

Hi nitisha,

did you already register with the new contract in Mein Kabel?

Regards

Thomas

Re: Unable to access account information online

nitisha — Mon, 11 Nov 2019 15:04:33 GMT

Hi Thomas,

yes I have already registered with the new account and it is also visible on the start page ( I see both the accounts). However, when I try to see the contract information for the new one, only the information from the previous account shows up, it looks a like a bug to me. ..

Re: Unable to access account information online

Thomas — Mon, 11 Nov 2019 16:09:20 GMT

Hi nitisha,

you can take a screenshot of it. Please make sure that no personal data is visible or send it by private message.

Regards

Thomas

Re: Unable to access account information online

nitisha — Wed, 13 Nov 2019 22:33:37 GMT

Hi Thomas,

I have sent you the screenshots in private message now, kindly check.

Re: Unable to access account information online

Thomas — Thu, 14 Nov 2019 13:28:57 GMT

Hi nitisha,

you can see in the last screenshot whether you can select the current customer number there. If you get a new contract with a new customer number, it must also be registered in Mein Kabel.

Regards

Thomas