Thema "Re: Compliant regarding my cable connection bills" in Archiv_Kabel

Compliant regarding my cable connection bills

Tamer_Fahmy — Thu, 07 Nov 2019 21:48:33 GMT

Hello,

I have a problem with my cable connection bills.

I moved from Wurzburg to Furth as of August 2019 and signed a new DSL contract with Vodafone at my new house while the new house does not have a cable infrastructure available.

The problem that I'm still paying for two connections, one for the old house (Cable Connection) and one for the new house (DSL Connection).

I toke the decision to continue as Vodafone customer with a new DSL contract but I believe it is not fair to pay for the old connection once the new DSL connection been active !!

Re: Compliant regarding my cable connection bills

Tina — Fri, 08 Nov 2019 08:33:22 GMT

Hello Tamer_Fahmy,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

previous and new address

customer numbers (DSL and cable)

Write a short reply here afterwards.

Best regards

Tina

Re: Compliant regarding my cable connection bills

Tamer_Fahmy — Sat, 09 Nov 2019 09:04:26 GMT

Hello Tina,

Thanks for your answer. I sent to you all requested details in a private message.

Thanks and best regards,

Tamer

Re: Compliant regarding my cable connection bills

Tina — Mon, 11 Nov 2019 07:54:04 GMT

I got your pn. Thank you. Your cable internet contract was terminated on 07th of november 2019. Since your dsl contract is already active since 12th of september 2019, I will take care of a credit for the 2 months.

Best regards

Tina

Re: Compliant regarding my cable connection bills

Tamer_Fahmy — Mon, 11 Nov 2019 20:28:00 GMT

Thank you for your help.

With kind regards,

Tamer

Re: Compliant regarding my cable connection bills

Tina — Tue, 12 Nov 2019 06:40:57 GMT

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina