Thema "Re: Bill after contract cancellation" in Archiv_Kabel

Bill after contract cancellation

Tooba — Sat, 09 Nov 2019 14:15:07 GMT

Hello, I have cancelled my contract and returned the router. Today, I have received the bill.

Kindly, assist me to resolve the issue and will be happy to share information with the vodafone.

Kind regards

Stephan — Mon, 11 Nov 2019 07:46:11 GMT

Hi Tooba,

Did you already got a confirmation for that? If yes to which date is the cancellation confirmed?

Regards

Stephan

Tooba — Mon, 11 Nov 2019 08:27:48 GMT

@StephanThanks for the reply. The details with the dates are below:

Contract applied (Auftragsbestätigung): 22.10.2019

Contract cancelled (Zusage Kündigung): 28.10.2019

Contract cancellation confirmation (Storno): 29.10.2019

Router returned confirmation email (Ihr Gerät ist angekommen😞 31.10.2019

I haven't checkedd earlier, but today following information is highlighted, at my portal:

Vertrag abgelaufen

Du kannst Deine Kabel Deutschland-Produkte nicht mehr nutzen.

if any further information (personal) is required, I will be happy to share with you. Regards

Stephan — Mon, 11 Nov 2019 09:49:40 GMT

Okay, then let's have a look. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Tooba — Mon, 11 Nov 2019 10:23:38 GMT

Dear @Stephan , Private message is sent. Thank you and hoping for the best!

Stephan — Mon, 11 Nov 2019 11:42:46 GMT

Hi Tooba,

thanks for the pm.

The contract itself is cancelled, just the few days in October will be charged. You'll get a corrected bill for that.

Regards

Stephan