Thema "Re: Refund wrong billing Kabel Digital" in Archiv_Kabel

Refund wrong billing Kabel Digital

Sziszi — Wed, 30 Oct 2019 20:22:53 GMT

Hi,

I never ordered a TV service, I do not own a TV despite telling the salesman I dont want a TV service, he booked one for me! I cancelled everything and I mailed back all the devices. Now I have a bill of 95 EURO! I demand a refund!

Re: Refund wrong billing Kabel Digital

Nancy — Thu, 31 Oct 2019 10:02:58 GMT

Hello Sziszi,

I'll be glad to help you. You didn't want television and just got a package? How did you cancel the contract and within what period? Did you receive a written cancellation confirmation?

Please send me your customer number, name, date of birth and address by private message, then I can have a look at it. Then please contact me again here in the thread.

Best regards

Nancy

Re: Refund wrong billing Kabel Digital

Sziszi — Sat, 02 Nov 2019 09:03:32 GMT

Hi Nancy,

thank you for your prompt response, I have sent you a private message.

Re: Refund wrong billing Kabel Digital

Lars — Sun, 03 Nov 2019 13:56:26 GMT

Hi Sziszi,

I'll take over for Nancy.

I can't find a contract under the customer number. Can you please check the customer number again and send the correct customer number to Nancy via PM?

Please contact us here in the thread as soon as you have sent the new PM.

Best regards

Lars

Re: Refund wrong billing Kabel Digital

Sziszi — Sun, 03 Nov 2019 19:20:30 GMT

Hi Lars, I have resent the customer number.

Re: Refund wrong billing Kabel Digital

Tina — Wed, 06 Nov 2019 20:20:15 GMT

Hello Sziszi,

the smartcard and the CI+ module were charged because they arrived too late. I took care of the refund.

Best regards
Tina