Thema "Re: Vodafone DSL Contract Termination" in Archiv_Kabel

Vodafone DSL Contract Termination

contracttermin — Mon, 23 Sep 2019 05:47:47 GMT

Wired Vodafone Internet - Customer number - ***

Dear Vodafone Team,
I sent my request to terminate the contract in March 2019 and I sent my unsubscribe letter when I moved out of Germany on March 31, 2019. As a process, I sent the router in March to your Vodafone cable Germany, c / o DHL package, Am Tower 222, 90475 Nuremberg to Postbank tracking The 4DE router RT 2086 3353 was delivered to your office in Nuremberg on March 6.
After a cancellation application in March 2019, the monthly fee of 29 euros for 3 months would have to be calculated by June 2019, but Vodafone still charged me 29 euros.
Since I have been following the entire expiry of the termination in March, I ask you to terminate my contract with immediate effect and to reimburse the additional amount deducted by vodafone for the month of July, August, September 2019.

You can contact me at *** or at my India mobile number ***
I will stay in India at
***

Greetings,
Tikshendra

Edit: @contracttermin personal data removed.

Betreff: Vodafone DSL Contract Termination

contracttermin — Wed, 25 Sep 2019 04:23:04 GMT

Dear Vodafone team,

DId you get any chance to check and by when are you going to initiate refund of the additonal amount which was deducted durng July,August and September ?

I am attaching my deregistration form as well.

Re: Vodafone DSL Contract Termination

Nancy — Wed, 25 Sep 2019 08:39:45 GMT

Hello Tikshendra,

welcome to our community.

You cancelled your contract in March. What date did we confirm for you? Have you moved to India and told us your new address in your cancellation? Please send me your customer number, name, date of birth and address by private message and then get in touch again here in the thread.

Best regards

Nancy

Re: Vodafone DSL Contract Termination

contracttermin — Fri, 27 Sep 2019 04:55:09 GMT

Dear Nancy,

I have replied back to you with required information on private thread.

Thanks & Regards,

Tiskhendra Solankee

Re: Vodafone DSL Contract Termination

Lars — Sat, 28 Sep 2019 07:52:32 GMT

Hi contracttermin,

until now, the termination at the end of the term in 2020 was stored in the system. I have now corrected this. You will receive a cancellation confirmation for today by e-mail. For the period from 01.08. until today I will prepare a corresponding credit note. Do you have any further questions?

Best regards

Lars

Re: Vodafone DSL Contract Termination

contracttermin — Mon, 30 Sep 2019 06:10:54 GMT

Dear Lars,

Thank you for quick response from Nancy and your self. I have received contract termination letter on 28th September, however, as per your notes you are going to issue credit note from 1st August to till September for the additional amount which was deducted by Vodafone.

Just wanted to check with you, how can i transfer this credit note to my DB account or to India account or will it be possible for you to transfer amount directly to my DB account ?

Thanks & Regards,

Tikshendra Solankee

Re: Vodafone DSL Contract Termination

Lars — Tue, 01 Oct 2019 06:30:09 GMT

Hi Tikshendra,

the credit is then automatically transferred to the bank account stored in the system after the final invoice. That's the DB account, right?

Best regards

Lars

Re: Vodafone DSL Contract Termination

contracttermin — Tue, 01 Oct 2019 06:41:16 GMT

Dear Lars,

Yes, its DB account.

Thank you for your quick response.

Thanks and Regards,

Tikshendra Solankee

Re: Vodafone DSL Contract Termination

Lars — Tue, 01 Oct 2019 07:44:49 GMT

Hi Tikshendra,

please contact us again as soon as you have received the final invoice and the money is on your account. Then we can close the thread as solved.

Best

Lars

Re: Vodafone DSL Contract Termination

contracttermin — Mon, 07 Oct 2019 05:44:54 GMT

Dear Lars,

Sure, will contact you back once i receive payment in my DB account.

Thanks & Regards,

Tikshendra Solankee

Re: Vodafone DSL Contract Termination

contracttermin — Mon, 14 Oct 2019 04:51:27 GMT

Dear Lars,

Greetings for the day!!!

By when the amount will be credited to my DB account ?As still i have not received it.

Could you please check with concern team on crediting amount and confirm ?

Thanks & Regards,

Tikshendra Solankee

Re: Vodafone DSL Contract Termination

Thomas — Tue, 15 Oct 2019 12:23:23 GMT

Hi contracttermin,

the transfer should be made within the next few days.

Regards

Thomas

Re: Vodafone DSL Contract Termination

contracttermin — Wed, 30 Oct 2019 04:16:50 GMT

Dear Lars,Thomas and Vodafone Team,

I would like to confirm that the amount has been credited to my DB account, so now you can close this thread.

Appreciate your quick and prompt help.

Thank you so much.

Thanks & Regards,

Tikshendra Solankee

Re: Vodafone DSL Contract Termination

Thomas — Wed, 30 Oct 2019 14:54:14 GMT

Hi contracttermin,

thank you for coming back to us. We will close the post as requested.

Regards

Thomas