Thema "Re: Internet box/router delivery issue" in Archiv_Kabel

Internet box/router delivery issue

PANOS — Wed, 16 Oct 2019 12:56:00 GMT

Hello, i recently signed a cable internet contract and there will be a router/box delivery in the next 1-2 bussiness days. I will not be able to be present at home for the delivery and the bell doesnt say my name so I would like to receive it to my job's address so I can pick it up here. How can I change the delivery address now?

I dont speak german so I am having issues with calling and yes I know people also speak english there but the button options at the start of the call make no sense to me. Thank you

Re: Internet box/router delivery issue

Thomas — Wed, 16 Oct 2019 18:58:45 GMT

Hi PANOS,

you've come to the right place. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Internet box/router delivery issue

PANOS — Wed, 16 Oct 2019 19:14:54 GMT

I sent the message with the information, thank you

Re: Internet box/router delivery issue

Thomas — Thu, 17 Oct 2019 12:19:04 GMT

Hi PANOS,

the hardware is already shipped. If you have the option, add the name to the bell. Otherwise we'll have to reship the hardware as soon as it's back.

Regards

Thomas

Re: Internet box/router delivery issue

PANOS — Thu, 17 Oct 2019 13:46:08 GMT

I will have to wait until it is reshipped. Can we confirm the address that I will receive it in a personal message so I am sure it is correct this time? Thank you I will wait for the message

Re: Internet box/router delivery issue

Thomas — Thu, 17 Oct 2019 14:49:10 GMT

Hi PANOS,

okay, then please send me the address by private message.

Regards

Thomas

Re: Internet box/router delivery issue

PANOS — Wed, 23 Oct 2019 08:15:00 GMT

Hello, @Thomas i send you another personal message with the update I had from DHL. Please check your private messages , thanks

Re: Internet box/router delivery issue

Thomas — Wed, 23 Oct 2019 09:32:54 GMT

Hi PANOS,

we have arranged shipping again.

Regards

Thomas

Re: Internet box/router delivery issue

PANOS — Fri, 25 Oct 2019 11:56:53 GMT

Router arrived and I plugged it on the wall like i saw in the instructions but the internet light is flashing red, im not sure what to do next or how to set it up everything is in german and the translator is messing the real meaning of sentences. Is there a guide online I can see in english?

Re: Internet box/router delivery issue

Stephan — Mon, 28 Oct 2019 08:37:22 GMT

Hi PANOS,

then unfortunately we have to hire a technician for you. I'll be happy to do it for you.

The tech guys will call you to make an appointment with you.

Regards

Stephan

Re: Internet box/router delivery issue

PANOS — Mon, 28 Oct 2019 09:26:50 GMT

Hello,

Is there a way I can set it up myself? I know exactly how technicians work and they usually are late to appointments which I have to take days off plus they never speak English

Thank you

Re: Internet box/router delivery issue

Stephan — Mon, 28 Oct 2019 12:48:02 GMT

Hi PANOS,

unfortunately not. The device must be activated on site by a colleague.

Regards

Stephan

Re: Internet box/router delivery issue

PANOS — Mon, 28 Oct 2019 12:53:08 GMT

Okay then, I will wait for the call thank you. How fast should I expect a call?

Re: Internet box/router delivery issue

Stephan — Mon, 28 Oct 2019 14:23:15 GMT

Maybe even today, but I think it'll be tomorrow with the call.

Regards

Stephan