Thema "Terminate contract" in Archiv_Kabel

Terminate contract

alex0 — Mon, 21 Oct 2019 11:17:40 GMT

Hello

I have moved from Hamburg to Berlin and I would like to terminate my Internet and TV contract due to moving.

My contract number is ***

Thanks!

Alexander

Edit: Customer number removed for privacy reasons. VF_Grit

Re: Terminate contract

Thomas — Tue, 22 Oct 2019 08:33:11 GMT

Hi alex0,

if the new address is not supplied by us, the contract can be terminated with a period of 3 months. If we can provide, the contract moves with it.

Regards

Thomas

Re: Terminate contract

alex0 — Tue, 22 Oct 2019 08:52:40 GMT

Hey Thomas,

Thanks for your response.

I have a new contract with you on my new address. But I didn't do it with umzug service and just opened a new one cause there was a period of time when I needed internet connection in both places.

I can provide all information with new kundenummer and also can send registration paper.

Alexander

Re: Terminate contract

Thomas — Tue, 22 Oct 2019 12:25:02 GMT

Hi alex0,

then I guess we have a little problem now. Unfortunately, it is the wrong way to simply make a new contract. There are now 2 contracts at different addresses without information that you have moved. I can take a look at that but I can't promise in advance that we can do anything about it. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Terminate contract

alex0 — Tue, 22 Oct 2019 14:17:14 GMT

Sent you a private message

Re: Terminate contract

Thomas — Wed, 23 Oct 2019 05:41:44 GMT

Hi alex0,

as a gesture of goodwill, we have terminated the contracts in Hamburg. You will also get a confirmation

Regards

Thomas

Re: Terminate contract

alex0 — Wed, 23 Oct 2019 07:50:49 GMT

Thank you so much, Thomas!

I really appreciate your help! You provide great customer service!

Wish you all the best!

Alexander

Re: Terminate contract

Thomas — Wed, 23 Oct 2019 08:58:45 GMT

Hi alex0,

you're welcome. Do you still have questions or can the contribution be closed?

Regards

Thomas

Re: Terminate contract

alex0 — Wed, 23 Oct 2019 09:51:27 GMT

No questions so far. I think you can close it