Thema "Re: Cancel Contract Moving Overseas" in Archiv_Kabel

Cancel Contract Moving Overseas

blichte1 — Sat, 24 Aug 2019 17:50:10 GMT

Hello,

I will be leaving Germany at the end of August. Obviously, I will no longer need my Cable Internet from Vodafone, so I would like to cancel it. I will deregister from Germany after I know what my physical address will be in the long run in the UK. I will provide the relevant confirmation of this deregistration to ensure timely completion of the contract termination. Please let me know if you need any additional details.

Best,

Bruce

Re: Cancel Contract Moving Overseas

Nancy — Mon, 26 Aug 2019 12:00:14 GMT

Hello blichte1,

we need your exact moving date and your new address for your cancellation. You can use our move page or we can help you and you can send it to me by PN.

Many greetings

Nancy

Re: Cancel Contract Moving Overseas

Nancy — Thu, 29 Aug 2019 11:46:39 GMT

Hello blichte1,

I have good news for you, your removal order has been received by us and has already been processed. Your contract will be terminated with a notice period of 3 months after the Telecommunications Act.

Best regards

Nancy

Re: Cancel Contract Moving Overseas

blichte1 — Fri, 13 Sep 2019 20:46:29 GMT

Hi Nancy,

I am closing my bank account in Germany in a couple of weeks, thus Vodafone will not be able to extract any more payment for cable services I do not need. The letter I received confirming my cancellation does not mention how to pay in advance these unneeded months, so I guess won't.

Bruce

Re: Cancel Contract Moving Overseas

Nancy — Tue, 17 Sep 2019 10:36:15 GMT

Hello blichte1,

you will find our bank details at the bottom of your invoices. When do you close your bank account here in Germany?

Best regards

Nancy

Re: Cancel Contract Moving Overseas

blichte1 — Sun, 29 Sep 2019 09:25:02 GMT

My bank account is now closed. I am no longer in Germany.

Re: Cancel Contract Moving Overseas

Thomas — Mon, 30 Sep 2019 16:02:55 GMT

Hi blichte1,

you'd have to transfer the bills by the end of the contract. Nancy already told you where to find the bank account.

Regards

Thomas

Re: Cancel Contract Moving Overseas

blichte1 — Mon, 30 Sep 2019 16:09:35 GMT

you think I have kept the bills from vodafone? ha.

and what precisely is my motivation to forward you money for something i will not use?

You've already charged me for a month I have not used. You didn't send me a package to return the modem in from overseas. As far as I can tell this is merely Vodafone being irresponsible. I informed relevant parties of the situation, and vodafone did nothing at all to accomodate it. So it goes.

Re: Cancel Contract Moving Overseas

blichte1 — Mon, 30 Sep 2019 17:01:05 GMT

To be absolutely clear here: I have my deregistration from Germany. My move was sudden, until the day I told Vodafone I was leaving there was a chance I would be moving to another city in Germany (the contract and everything for that other job was ready to go). I had to leave/de-register from Germany to be able to apply for a Visa from the US. I didn't choose to be in this situation, and Vodafone is charging me for provision of no service.

Re: Cancel Contract Moving Overseas

Thomas — Mon, 30 Sep 2019 19:02:22 GMT

Hi blichte1,

in the case of a move to a non-served area, the contract ends with a period of 3 months from the date of the move. This is also regulated by law in the Telecommunications Act § 46. Furthermore, it is stated in our General Terms and Conditions that the hardware must be returned at the customer's own expense. You have agreed to this when concluding the contract.

Regards

Thomas

Re: Cancel Contract Moving Overseas

blichte1 — Mon, 30 Sep 2019 19:18:30 GMT

Your reading and my reading of the law are different. My understanding is that Vodafone can prolong the contract for no more than 3 months. It's at your discretion whether to do this. Bilking people out of money when they leave Germany has a long tradition, eh?

Re: Cancel Contract Moving Overseas

blichte1 — Mon, 30 Sep 2019 19:20:08 GMT

In any event I cannot use the bank information provided to pay the amount outstanding. You will have to accept personal checks from my American bank account.

Re: Cancel Contract Moving Overseas

blichte1 — Mon, 30 Sep 2019 19:20:27 GMT

Which means I need a postal address to send the checks to.

Re: Cancel Contract Moving Overseas

blichte1 — Mon, 30 Sep 2019 19:21:34 GMT

And a reference number and you have to agree to accept whatever amount I convert from USD to Euro on the coversion rate of the day.

Re: Cancel Contract Moving Overseas

Thomas — Tue, 01 Oct 2019 12:45:36 GMT

Hi blichte1,

he utterance or suggestion is absolutely out of place here. If you should express yourself again in this way here, we will pass this on accordingly and take actions.

Otherwise, I had written everything on the subject and explained to you how the process is, what you make of it and the consequences of it, you alone bear.

Regards

Thomas

Re: Cancel Contract Moving Overseas

blichte1 — Tue, 01 Oct 2019 19:16:22 GMT

I do not understand what is upsetting you about my language.

I asked a simple question:

Where do I send my check so that I might pay my debt to Vodafone? I cannot use the bank information you claim to have provided with my US bank, so you will receive a personal check. As I said, I will use the conversion rate at the time I wrote the check from Euros to Dollars. This is not a joke. This is the way my bank works.

Re: Cancel Contract Moving Overseas

Thomas — Wed, 02 Oct 2019 13:14:41 GMT

Hi blichte1,

but it's not gonna work. Payment is only possible by bank transfer. Cheques will not be accepted.

Regards

Thomas

Re: Cancel Contract Moving Overseas

blichte1 — Thu, 03 Oct 2019 10:30:32 GMT

My bank does not allow international bank transfers. A check is the only way I can pay for any future bills since I am no longer in Germany, no longer have a German bank account, and no longer using the service I am supposedly paying for.

Re: Cancel Contract Moving Overseas

Thomas — Fri, 04 Oct 2019 12:02:20 GMT

Hi blichte1,

i'm sure you'll find an alternative to transferring the money to us.

Reards

Thomas

Re: Cancel Contract Moving Overseas

blichte1 — Fri, 04 Oct 2019 20:14:27 GMT

Or you could provide me with a mailing address to submit a personal check. The German government maintains a clearing house for checks, Vodafone's bank is responsible for processing these. They are a legitimate form of payment, and they are the ONLY form I have access to because I am not local to my small, regional bank in the US.