Thema "Re: contract renewal" in Archiv_Kabel

contract renewal

wisemanda — Thu, 22 Aug 2019 08:47:29 GMT

My cable service was due to be changed to another ISP, but this fell through and I notified you that I wish to remain. However, my connection has now been cut, and I desperately need it to be reconnected.

Thanks.

Edit by Matthes (mod): please do not post any personal customer data publicly

Re: contract renewal

Thomas — Thu, 22 Aug 2019 14:51:16 GMT

Hi wisemanda,

why was the call number not taken? The contract was cancelled at the regular end of the contract period, I assume. Therefore it cannot be restored.

Regards

Thomas

Re: contract renewal

wisemanda — Mon, 26 Aug 2019 05:21:02 GMT

You are saying that I need to apply for a new contract? Sorry it is not clear what positive action you are suggesting.

Many thanks,

David

Re: contract renewal

Nancy — Tue, 27 Aug 2019 07:44:35 GMT

Hello wisemanda,

so you don't want to switch to another provider now and stay with us, do you? Have you already made a new contract? What exactly do you mean by positive action?

Best regards

Nancy

Re: contract renewal

wisemanda — Thu, 29 Aug 2019 09:11:12 GMT

Hi Nancy. I would just like to be told how to get my cable connection restored. I was due to switch to a DSL contract with another ISP. But very late they told me it was not possible, but the had already cancelled my vodafone contract on my behalf. I put this information into the cancelation form before my disconnection was due, but rather than stop the diconnect, I just got a response to ask my question in the forum. Which I thought was strange as I did not have a question, it was just a request to not cancel my contract. So now I have all my existing equipment still connected, but no service. I just want to know what I have to do to get it restored.

Thanks,

David

Re: contract renewal

Grit — Sat, 31 Aug 2019 09:50:15 GMT

Hello David,

We have received information from your new provider that the change of provider has been cancelled. We have sent you a letter and informed you that you have to contact us if you want to keep the connection, because otherwise it will be switched off by 15.08.2019. Since we didn't get a message from you, the cancellation went through regularly. It is therefore not possible to simply restore the contract.

Regards

Grit