Thema "Re: Contract takeover" in Archiv_Kabel

Contract takeover

Anonym81768 — Tue, 27 Aug 2019 14:25:45 GMT

Hello all,

I moved to a flat that has already a UnityMedia DSL. The previous tenant gave me access to the online customer portal and I was able to change the payment setting to my own bank account but the contract is still owned by someone I don't know. Can I takeover the contract without the consent of the original owner? If not, can I cancel it? if not, am I now stuck with that contract?

Thank you for your time.

Re: Contract takeover

Ricky — Fri, 30 Aug 2019 11:15:04 GMT

Hello,

if you want to take the contract to from someone you need to do it officially.
You should fill this form and sent it to us. ( https://www.unitymedia.de/privatkunden/hilfe_service/wissenswertes/vertragsuebernahme/ )
Its not possible to take the contract from him without the consent of the original owner.
Please contact us, so that we can have a closer look at the account.
Its a little bit complicated, because you are not the owner of the contract.

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Best regards Ricky