Thema "Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract" in Archiv_Kabel

Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

jmays5150 — Sun, 29 Sep 2019 07:54:00 GMT

I have cabel internet with you guys, recently upgraded from Red 200 to Red 1000 and got a Fritz Box. It doesn't work for me. I need to go back to a cabel modem in bridge mode with my network equipment. If you cannot support that with Red 1000, I need to know how to return to my Red 200 contract. Please advise.

Betreff: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

MasterScorpion — Sun, 29 Sep 2019 09:30:30 GMT

You can cancel the homebox option in the kundencenter, then they send the standard router.

Or you call the hotline to do it.

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

Thomas — Mon, 30 Sep 2019 15:42:45 GMT

Hi jmays5150,

could you achieve anything with the @MasterScorpion answer?

Regards

Thomas

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

jmays5150 — Mon, 30 Sep 2019 15:47:52 GMT

Hi, thanks for the responses. I escalated this with vodafone support, they informed me it would take a couple days. I'm not sure why. All I want to do is get my modem/network set up as it was before the change, if necessary reverting back to the old contract. We'll see how it goes.

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

Thomas — Mon, 30 Sep 2019 18:37:41 GMT

Hi jmays5150,

sounds like you're not averse to using the new tariff. You only have to switch to a cable router instead of the Fritzbox.

Regards

Thomas

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

jmays5150 — Mon, 30 Sep 2019 20:36:55 GMT

Hope so, Thomas. If we get a cable modem capable of 1000 Mbps in bridge mode & everything works as before, I'll be very happy. If you can help expedite this process, it would be greatly appreciated.

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

Thomas — Tue, 01 Oct 2019 14:41:11 GMT

Hi jmays5150,

see what we can do. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

jmays5150 — Thu, 03 Oct 2019 13:51:05 GMT

Thanks, Thomas, your help is very much appreciated. I sent the information you requested in PM.

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

Thomas — Fri, 04 Oct 2019 12:07:26 GMT

Hi jmays5150,

we can stop the Homebox option and you will automatically get a cable router sent to you. However, 29,99 Euro will be charged once.

Regards

Thomas

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

jmays5150 — Fri, 04 Oct 2019 12:10:19 GMT

That sounds great, Thomas. Please confirm that I can put it into Bridge Mode as I had before, and then use with my own network router and wifi - again, as before. If you can confirm this, then let's proceed immediately.

Thanks again for all of your prompt help.

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

Thomas — Fri, 04 Oct 2019 13:13:32 GMT

Hi jmays5150,

you can put the cable router into bridge mode and use your hardware behind it. That's no problem at all. If that fits, I can arrange the exchange.

Regards

Thomas

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

jmays5150 — Fri, 04 Oct 2019 13:57:22 GMT

Perfect, thanks Thomas! Please arrange the exchange.

Re: Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

Thomas — Fri, 04 Oct 2019 15:11:10 GMT

Hi jmays5150,

is done. You will get the cable router in the next few days.

Regards

Thomas