Thema "Re: Overbilled - Customer form not working" in Archiv_Kabel

Overbilled - Customer form not working

Happy77fr — Sat, 28 Sep 2019 09:43:07 GMT

Hello,

I'm trying to fill in a complain on your online form but I'm getting blocked on:

Which product is your question in connection?: *

unsubsidized

Prepaid (CallYa)

Landline and DSL

LTE

Vodafone TV

Please check your input

Whatever I'm putting, I'm not going to the next screen, ....

My complain is about being overbilled since april 2019 for ADSL 16 of 29.99 euros only ask. I would like to get reimbursed the difference.

Thank you

Re: Overbilled - Customer form not working

Jens-K — Sun, 29 Sep 2019 06:21:20 GMT

Hi Happy77fr,

you are welcome to tell us your request here. Which invoice item is wrongly calculated? Has a discount possibly expired?

Regards,

Jens

Re: Overbilled - Customer form not working

Happy77fr — Sun, 29 Sep 2019 09:21:26 GMT

Hello Jens-K,

I summarized the issue below: since April I wanted the 29.99 euros ADSL 16 only contract. The execution on Vodafone side is different.

Here is a high level summary:

Bill My ask by email Vodafone execution Price difference
Mar-19 44.65 ADSL 16 + TV ADSL 16 + TV
Apr-19 36.37 ADSL 16 only ADSL 16 + TV 6.38
May-19 29.99 ADSL 16 only ADSL 16 only 0 Got what I wanted!
Jun-19 42.63 ADSL 16 only ADSL 50 + TV 12.64
Jul-19 46.97 ADSL 16 only ADSL 50 + TV 16.98
Aug-19 45.16 ADSL 16 only ADSL 50 + TV 15.17
Sep-19 32.97 ADSL 16 only ADSL 16 only 2.98
For reimbursement 54.15

Thank you for your help

Re: Overbilled - Customer form not working

DanyG — Wed, 02 Oct 2019 09:55:51 GMT

Hi Happy77fr,

ok, let's have a closer look on your customer account. Please send me a private message with your customer number and password.

BR,

Dany