Thema "Re: Charged 100 euros after sending back router" in Archiv_Kabel

Charged 100 euros after sending back router

Kreider94 — Wed, 25 Sep 2019 06:38:58 GMT

I moved apartments in May so I changed my contract with Vodafone. You had notified me to send back my router or I would be charged 100 euros, so I did within a reasonable time and with secure delivery to ensure it was delivered. And yet I was still charged 100 euros which is a mistake on Vodafones behalf, how do I claim this money back?

Betreff: Charged 100 euros after sending back router

MasterScorpion — Wed, 25 Sep 2019 08:54:25 GMT

When was the change?

What was the change ?

What is a reasonable time ?

Betreff: Charged 100 euros after sending back router

Kreider94 — Wed, 25 Sep 2019 14:54:43 GMT

I recieved an email on 26/05 informing me that I should return the router. I returned it within 2 weeks of this date.

The Geraetenummer was ***

edit; removed the MAC. Regards Tobias

Re: Charged 100 euros after sending back router

Grit — Thu, 26 Sep 2019 08:40:07 GMT

Hello Kreider 94,

please take a look at the movements on your bank account in the month of June. The 100 Euros have already been refunded.

The Hotspotflat contract was terminated in May 2019. The debited amount of 4,99 euro must be something else. In the cable sector, all contracts have been terminated since May.

Please don't write moderators via PN all the time if nobody asks you to.

Regards

Grit

Re: Charged 100 euros after sending back router

Kreider94 — Sun, 29 Sep 2019 12:32:59 GMT

I have attached a PDF of the charges to my account this month, nothing is showing up on my portal but my account IS being charged.

There are the details, I expect to be refunded since the month of May and for my direct debit to be terminated immediately before I need to take this claim any further.

Attachment deleted. Pls do not post privat information publicy. If information is needed you will be asked via private message.

Re: Charged 100 euros after sending back router

Thomas — Mon, 30 Sep 2019 16:14:35 GMT

Hi Kreider94,

as Grit already wrote you. Take a closer look at the bookings. It is from our side everything has been cleaned and also back booked. In this case we can't write you anything else.

Regards

Thomas

Re: Charged 100 euros after sending back router

Kreider94 — Mon, 30 Sep 2019 21:54:40 GMT

For the router, I can see that I was refunded in June and you took it away again now, thats fine. But for the WLAN I am still being charged 4,99 per month. I did cancel it in May, so I should not still be getting charged.

Re: Charged 100 euros after sending back router

Thomas — Tue, 01 Oct 2019 15:01:04 GMT

Hi Kreider94,

the last bill for the Hotspotflat was deducted on 16.05.2019. We are talking about 1,61 Euro. From our point of view this is okay and done.

Regards

Thomas