Thema "Re: Complete bank balance" in Archiv_Kabel

Complete bank balance

AliDJ — Tue, 24 Sep 2019 10:05:19 GMT

For my cable internet account, I would like the full bank balance history, from August 2018 until today, please.

Re: Complete bank balance

Grit — Thu, 26 Sep 2019 06:36:34 GMT

Hello AliDJ,

you can view them in your customer portal for 12 months. If we send it to you, it costs 2,50 Euro per piece, so that would be 32,50 Euro at the moment.

Regards

Grit

Re: Complete bank balance

AliDJ — Thu, 26 Sep 2019 06:42:44 GMT

If I can view it for 12 months, then I should be able to see from September 2018. I can only see from August 2019.

Re: Complete bank balance

Grit — Thu, 26 Sep 2019 09:05:01 GMT

Hello,

i can't understand that. In your customer portal I see all invoices from September 2018 to today.

Please send me a screenshot.

Regards

Grit

Re: Complete bank balance

AliDJ — Thu, 26 Sep 2019 09:16:12 GMT

I was in particular about bank balance (not invoice). Bank balance shows not only what you are charging me, so what I have paid.

Re: Complete bank balance

Grit — Thu, 26 Sep 2019 12:16:49 GMT

Hey,

i can send you a bank statement, which would be free. Agreed?

Regards

Grit

Re: Complete bank balance

AliDJ — Thu, 26 Sep 2019 12:19:27 GMT

Yes, thank you!

Re: Complete bank balance

Grit — Thu, 26 Sep 2019 13:38:51 GMT

Hi,

already done. The bank statement is on its way to you. It covers the period 01.03.2018 - 26.09.2019.

Do you have any other questions or can we close the post?

Regards

Grit

Re: Complete bank balance

AliDJ — Thu, 26 Sep 2019 13:42:06 GMT

We can close the post, thank you!