Thema "Re: Devices returned to sender by DHL" in Archiv_Kabel

Devices returned to sender by DHL

elhebert — Fri, 23 Aug 2019 17:05:10 GMT

Hi,

I ordered my Internet online (Red Internet & Phone 1000 Cable), but DHL tried to deliver the day before I moved into my flat and the packages were returned to the sender.

When can I expect my devices to be sent back to me?

The delivery number was: xxx

Thank you.

@elhebert Edit: Parcel number deleted. Regards, Jens-K

Re: Devices returned to sender by DHL

Tina — Sun, 25 Aug 2019 09:00:20 GMT

Hello elhebert,

welcome to our community. Nice to see you.

I think I'll have to re-ship the devices. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Devices returned to sender by DHL

elhebert — Sun, 25 Aug 2019 10:09:07 GMT

Dear Tina,

I sent you the information by private message.

However, I don't know what my customer number is. It's not mentioned in any of the emails I received.

Kind regards.

Re: Devices returned to sender by DHL

Lars — Mon, 26 Aug 2019 14:37:10 GMT

Hi elhebert,

I'm just going to go on for Tina, because she's not here right now.

I send the cable router out again. I will also send you a copy of the two letters (SEPA and order confirmation) by letter. Please make sure that the post box is labeled correctly so that the postman can find you.

Please give me feedback as soon as you have received everything.

Best regards

Lars

Re: Devices returned to sender by DHL

elhebert — Tue, 27 Aug 2019 06:56:47 GMT

Thanks Lars!

I'll let you know as soon as I have received everything.

I don't know if this is related,, but I just received an email from Vodafone telling me that they could send my order and that I needed to call them:

"Lieber Vodafone-Kunde, Ihr Gerät konnten wir Ihnen leider nicht zustellen. Melden Sie sich bitte in den nächsten 48 Stunden einfach bei uns."

Do you have more information about this?

As I don't speak German very well, it's a bit hard for me to make phone calls.

Kind regards

Re: Devices returned to sender by DHL

Lars — Tue, 27 Aug 2019 13:32:58 GMT

Hi elhebert,

don't worry, it just intersected. You do not need to call.

The new cable router is in despatch. I'll send you the shipment number from DHL by private message.

I'm looking forward to your feedback as to whether it worked.

Best regards

Lars

Re: Devices returned to sender by DHL

elhebert — Wed, 28 Aug 2019 08:16:44 GMT

Hi Lars,

I received everything this morning!

However, when I tried to register with my customer number and the activation code if failed telling me "something went wrong". And after that, it told me that they blocked my contract for 24 hours.

Is there anything you can do on your end?

Kind regards.

Re: Devices returned to sender by DHL

elhebert — Wed, 28 Aug 2019 14:25:00 GMT

Dear Lars,

You can ignore my last message about not being able to register my Costumer number. It's now done.

I still have an issue tho. I did the installation, but the Internet LED is blinked red. I've been told that was because a technician was supposed to come to wire my building to Vodafone (or something like that).

If a technician is indeed needed, is there a way for you to book an appointment? Or do I have to call the customer service myself?

Kind regards.

Re: Devices returned to sender by DHL

Lars — Wed, 28 Aug 2019 14:43:52 GMT

Hi elhebert,

do you still have the router connected? If not, please plug it in and write me here in the thread.

If I can't reach the router from here, we'll finish an order for a technician. He would contact you to make an appointment. Do you or a friend have a German mobile phone number, which I can deposit in the order? The current deposited number seems to be from abroad. The colleagues cannot call there. Please send me the number by PM and report it here in the thread.

Best regards

Lars

Re: Devices returned to sender by DHL

elhebert — Wed, 28 Aug 2019 15:10:53 GMT

Hi Lars,

the router is connected.

If a technician is needed I'll check with a colleague to give you his/her phone number.

Kind regards.

Re: Devices returned to sender by DHL

Lars — Thu, 29 Aug 2019 12:30:15 GMT

Hi elhebert,

Yes, the technician is unfortunately necessary. I can't reach the router from here. Please send me the number by PM and report briefly here in the thread.

Best regards

Lars

Re: Devices returned to sender by DHL

elhebert — Fri, 30 Aug 2019 07:05:48 GMT

Hi Lars,

I've sent you a Private Message with the phone number of one of my friend, so the technician can arrange an appointment.

Kind regards.

Re: Devices returned to sender by DHL

Thomas — Sat, 31 Aug 2019 14:52:24 GMT

Hi elhebert,

we've hired a technician. He will contact you on the telephone number given and make an appointment.

Regards

Thomas

Re: Devices returned to sender by DHL

elhebert — Thu, 19 Sep 2019 11:34:46 GMT

Dear @Thomas , @Lars , @Tina ,

I'm started to get annoyed by how Vodafone is treating my case.

To give a bit more context:

- August 16: I order internet
- August 28: I receive the router

- August 31: You contracted technicians

- September 10: The technicians came, did stuff and left
- September 19: Still no internet

So, it's been a month since I've ordered my Internet package with you and I still don't have internet. Is that how Vodafone treats their customers?

This is just unacceptable. I contracted Vodafone to have internet on August 16, and we are now on September 19 and I still don't have internet.

I'm pretty sure that if I didn't pay for 31 days Vodafone would be pretty upset and would take step to get the money I would owe them.

So I'm asking you to do something to get my internet working. I don't want to wait for a useless technician to call me to setup an appointment. I want something to be done for Vodafone to respect their part of the contract, ie. providing me with Internet.

So, I'm available all day tomorrow, Saturday and Sunday, and on Monday before 12pm. Get someone competent to come and get my internet working. I don't care if there's no technician available, just do something.

I'm tired of waiting.

Re: Devices returned to sender by DHL

Lars — Fri, 20 Sep 2019 13:33:00 GMT

Hi elhebert,

the local colleagues have determined that no signal arrives in your apartment. That means they have to lay a new cable. However, this is only possible with the consent of the property management. They are currently trying to get permission to lay the cable. Unfortunately, we can't speed things up from here.

Best regards

Lars