Thema "Betreff: Worst Technical Service and Internet" in Archiv_Kabel

Worst Technical Service and Internet

Asim_Vodafone_K — Mon, 09 Sep 2019 06:39:48 GMT

I chose the vodafone for the first time and customer since last 10 months. In last 10 months I registered around 10 complains. In the last week I called technical department more than 20 times becuase in my appartment I have no internet since the last whole week. In my opinion, its the worst internet serivice of the time.

Betreff: Worst Technical Service and Internet

MasterScorpion — Mon, 09 Sep 2019 18:12:02 GMT

So you are spaming them ?

What service do you have Cable or DSL ? - so i can move it in the right board.

Betreff: Worst Technical Service and Internet

Asim_Vodafone_K — Mon, 09 Sep 2019 18:42:44 GMT

I have cable internet.

Re: Worst Technical Service and Internet

Moni_GK — Wed, 11 Sep 2019 07:23:37 GMT

Hello Asim_Vodafone_K,

don't you have any internet or is it slow? What did your colleagues on the hotline say to you?

Is LAN and WLAN affected or only WLAN?

Do I need some more information so that I can help you?

Best regards

Moni

Re: Worst Technical Service and Internet

Asim_Vodafone_K — Wed, 11 Sep 2019 08:15:57 GMT

I have no internet at all and today is the 11th day. I contacted so many times, before they were giving me different numbers to contact with. But yesterday he told me that I do not have TV contract so they have closed my connection. I could not understand this. When I did this contract I did this only for Kabel and was working in the last 10 months but then they closed it without any notice.

Re: Worst Technical Service and Internet

Moni_GK — Thu, 12 Sep 2019 08:29:29 GMT

Hello Asim_Vodafone_K,

it all sounds very weird. I would like to have a look at the contract and the management. Please send me a PN witih your customer data (name, address, customer number and date of birth).

Contact me here again when you have sent me the data.

Best regards

Moni

Re: Worst Technical Service and Internet

Asim_Vodafone_K — Thu, 12 Sep 2019 08:37:26 GMT

I have sent you all the details