Thema "Re: Contract Termination due to leaving Germany" in Archiv_Kabel

Contract Termination due to leaving Germany

yychan — Mon, 08 Jul 2019 09:49:27 GMT

Dear Vodafone Community,

I have de-registered and left Germany last week and would like to terminate my internet contract. Please contact me so that I can submit you the Abmeldebestaetigung.

Thank you for your kind attention.

Best Regards,

yycchan

Edit: You are using a cable contract. So I switched your thread to the correct board. BR, DanyG

Re: Contract Termination due to leaving Germany

Lars — Mon, 08 Jul 2019 10:21:49 GMT

Hi yychan,

please send me the following data by private message:

- customer number

- name

- Address (old and new)

- date of birth

- Deregistration confirmation.

Please contact us here in the thread as soon as you have sent the PM.

Best regards

Lars

Re: Contract Termination due to leaving Germany

yychan — Mon, 08 Jul 2019 14:42:30 GMT

Dear Lars,

Thank you for your prompt reply.

I have just sent you a private message with your requested information.

Please note that I have also returned the router by DHL with the enclosed return form before I left Germany.

Hope all these are clear and adequate for the contract termination.

Best Regards,

yychan

Re: Contract Termination due to leaving Germany

Lars — Wed, 10 Jul 2019 06:49:01 GMT

Hi yychan,

I worked the resignation. You will receive a written confirmation by e-mail.

Please note that the contract ends with a period of 3 months according to telecommunications law. We have already received the cable router, I can confirm that.

Do you have any further questions?

Best regards

Lars

Re: Contract Termination due to leaving Germany

yychan — Thu, 11 Jul 2019 02:58:59 GMT

Dear Lars,

Thanks very much for your message.

I have received the email confirmation regarding my internet termination. Thank you for that.

How about my mobile phone contract? Could you please also send me a confirmation of the contract-end-date for that?

Best Regards,

Yuenyu Chan

Re: Contract Termination due to leaving Germany

Nancy — Sat, 13 Jul 2019 10:46:23 GMT

Hi yychan,

you have to cancel your mobile phone contract separately. We can only take care of your cable contract. But our mobile phone colleagues have the opportunity to see the whole thing if you like?

Best regards

Nancy

Re: Contract Termination due to leaving Germany

yychan — Mon, 15 Jul 2019 03:55:09 GMT

Dear Nancy,

Thank you for your message.

Could you please forward my account information to your mobile phone colleagues and ask them to check this for me?

Best Regards

Yuenyu Chan

Re: Contract Termination due to leaving Germany

Su — Tue, 16 Jul 2019 06:38:56 GMT

Hi yychan,

you can reach me also by PN.

Please send your mobile phone number with customer password for my check.

Greetz

Re: Contract Termination due to leaving Germany

yychan — Wed, 17 Jul 2019 04:32:35 GMT

Dear Su,

I have sent you the requested information.

Thank you very much.

Best Regards,

yychan

Re: Contract Termination due to leaving Germany

yychan — Fri, 19 Jul 2019 08:37:57 GMT

Dear Su,

Sorry that I cannot send out the following message to you privately. It said that I have reached the limit of private message (there's a limit! strange!). So I post it here.

Noted and thanks very much for your assistance.

Could you please also confirm me that I can continue to use my current mobile number after August (that my "Rufnummernmitnahme" is successful)? I need to be sure about this, as no one has confirmed me earlier.

Thanks with best regards,

yychan

Re: Contract Termination due to leaving Germany

DanyG — Sat, 20 Jul 2019 10:54:39 GMT

Hi yychan,

Su is on holiday at the moment. But as you were in contact with us, I can give you the information.

The porting of your Telekom number has been withdrawn. You can order the porting here. Please note, that you don't chose the point "zu sofort" when the old contract ends in August.

BR,

Dany

Re: Contract Termination due to leaving Germany

yychan — Wed, 24 Jul 2019 07:30:42 GMT

Dear Dany,

Thank you very much for your reply and information.

I followed your given link to apply for the porting, but was not quite successful. My problem is that I do not have the written confirmation of the contract. I only received their phone call to confirm the contract earlier and which is now on 20 Aug. 2019 (I received their call last November). The termination was applied on my behalf after I signed the new contract with you last October. I did not receive any confirmation from your side too. So today I followed the link "Kuendigungshelfer" to apply the termination again and hope to receive the written confirmation soon.

Another question is, how could I ask for the opt in service from telecom? Calling their hotline is not an option for me as my German is not good enough to handle this. Are there any other ways to make the opt-in / porting work?

Thanks very much for your kind assistance!

yychan

Re: Contract Termination due to leaving Germany

yychan — Fri, 16 Aug 2019 06:23:43 GMT

Dear Dany,

Sorry for my late reply. I tried to order the porting by following the link you provided but was not successful.

I have contacted Telekom and got their email termination confirmation and was also confirmed that my old number is automatically available for this Porting at the end of the contract date (which is on 22.08.2019).

Here is what they said in the email: "durch Ihre Kündigung ist die Portierung automatisch zum Vertragslaufzeitende freigegeben. Ihr neuer Anbieter braucht die Rufnummer nur bei uns anzufordern."

So could you or someone from your company resend the request to Telekom?

Thanks and with best regards,

yychan

Re: Contract Termination due to leaving Germany

DanyG — Mon, 19 Aug 2019 12:33:57 GMT

Hi yychan,

when your old contract ends and you want to take the number with you, it is only possible via the link I've sent you.

You need to login with your current Vodafone number and your customer password. Can you tell me or send a screenshot, which kind of error you get? A confirmation of the cancellation is not needed.

BR,

Dany

Re: Contract Termination due to leaving Germany

yychan — Wed, 21 Aug 2019 03:38:58 GMT

Dear Dany,

Thank you very much for your reply.

My contract with Telekom ends tomorrow. So I'll try to order the porting service one more time. Hope I can do it this time. If I still have problems, I'll try to record it and ask for your assistance.

Thanks again and best regards,

yychan

Re: Contract Termination due to leaving Germany

yychan — Thu, 22 Aug 2019 03:57:21 GMT

Dear Dany,

Just to let you know that today I just requested the porting again by following the link you provided ealier and I suceeded this time. I am so happy. Now I just sit and wait for the confirmation from your side.

Thanks again for all your patience and assistance.

Best Regards,

yychan

Re: Contract Termination due to leaving Germany

DanyG — Thu, 22 Aug 2019 10:32:47 GMT

Hi yychan,

nice to hear that.

If there are still questions, you can come back to us here.

BR,

Dany

Re: Contract Termination due to leaving Germany

yychan — Tue, 27 Aug 2019 07:50:27 GMT

Dear Dany,

Thank you.

Best Regards,

yychan

Re: Contract Termination due to leaving Germany

yychan — Thu, 29 Aug 2019 06:03:17 GMT

Dear Dany,

Sorry that I have to bother you again, because the porting was not successful. I don't know why, as I only got the results of "Ihre Rufnummern-Mitnahme wurde storniert" when I checked the status of my porting requests. I have tried it again and the result was the same after I checked the status 2 days later. Could you please look into this for me? I need this to be fixed urgently as my old number was used to receive TAN for my bank transfers. Now I have several payments waiting to be made.

Thank you.

Best Regards,

yychan

Re: Contract Termination due to leaving Germany

DanyG — Thu, 29 Aug 2019 11:48:19 GMT

Hi yychan,

as I see, you were already informed, that the porting is not possible, as long as xour termination next year is still valid. If it's ok for you, I'll withdraw the termination, and set it again when the porting is processed.

BR,

Dany