Thema "Plan downgrade after 1 year" in Archiv_Kabel

Plan downgrade after 1 year

Vitor23 — Fri, 05 Jul 2019 22:41:26 GMT

Hi

A year ago I subscribed to the Red Internet & Phone 200 Cable plan. I was informed at the time by the Vodafone salesman that at the end of the 1-year promotional period I should downgrade to another plan (with less speed) if I want to keep on paying the same price. So I'd like to do that by the end of the 1-year period. Also sent an email and the answer was that I should create a topic here to solve it. Which would be my options in that case and how can I make that change?

Thanks in advance

Re: Plan downgrade after 1 year

Stephan — Sat, 06 Jul 2019 12:37:57 GMT

Hi Vitor23,

let's have a lok on that.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: Plan downgrade after 1 year

Vitor23 — Sat, 06 Jul 2019 18:50:09 GMT

Just sent you, Stephan.
Thanks

Re: Plan downgrade after 1 year

Lars — Mon, 08 Jul 2019 06:59:05 GMT

Hi Vitor23,

I'll take over for Stephan.

The first 12 months end with you on 30.08.2019. From this day on you can switch to the following products:

Red Internet & Phone 100 Cable at 34,99 Euro

Red Internet & Phone 32 Cable at 29.99 euros.

Which variant would you like to choose?

Best regards

Lars

Re: Plan downgrade after 1 year

Vitor23 — Tue, 09 Jul 2019 13:41:57 GMT

Hi Lars,

Is there any option for 50 Cable?

Thanks

Re: Plan downgrade after 1 year

Lars — Thu, 11 Jul 2019 07:31:02 GMT

Hi Vitor23,

exceptionally we can do that 😉 Price would be identical to Red Internet & Phone 32 Cable. Should I do that?

Best regards

Lars

Re: Plan downgrade after 1 year

Vitor23 — Thu, 11 Jul 2019 11:54:28 GMT

Yes, Lars. Please
I think it's the best option for me.

Thanks

Re: Plan downgrade after 1 year

Grit — Mon, 15 Jul 2019 06:50:12 GMT

Hello Vitor23,

i ordered the change. Please remember that this will only take place in August after the first 12 months.

Regards

Grit

Re: Plan downgrade after 1 year

SD1 — Mon, 02 Sep 2019 07:11:36 GMT

Hello there

I need your help here.

I am currently using Vodafone DSL Red connection. I took the contract for 2 years.

After 1 year i want to downgrade the contract from 100mbps to 16mbps speed for lower tariff

I have tried to contact the Vodafone helpdesk to change my plan but I have received no help from them.

Can you please help me here?

Please help me here.

Thank you

Re: Plan downgrade after 1 year

Andre — Mon, 02 Sep 2019 13:32:47 GMT

Hey SD1,

not every tariff is covered by our "Wechselgarantie" into a lower tariff after 12 month.
Are you using a red Internet 50 DSL or a red internet & Phone 50 ?

Please send me a private message with your customernumber & i'll have a look into this.
Therefore please click on my name/avatar -> then "Diesem Benutzer eine private Nachricht senden".

Best regards,

Andre

Re: Plan downgrade after 1 year

SD1 — Mon, 02 Sep 2019 13:40:09 GMT

I have sent it, Please check and update me,

Thank you for your help.

Re: Plan downgrade after 1 year

Andre — Tue, 03 Sep 2019 09:19:29 GMT

Hey SD1,

I've already answered you via private message.

You can downgrade your tariff, but only after 12 months.
Since your contract started in ocotober 18 , please contact me after the 5th october.

Best regards,
Andre