Thema "Re: Wrongly billed for Vodafone Sicherheitspaket" in Archiv_Kabel

Wrongly billed for Vodafone Sicherheitspaket

gaurav1 — Fri, 30 Aug 2019 09:06:22 GMT

Hello Vodafone,
Just after 2 months starting my contract, Vodafone is deducting Euro 3.99 for a product called "Vodafone Sicherheitspaket". I never opted for it. Could you please remove it and refund the money?
Thanks,

Re: Wrongly billed for Vodafone Sicherheitspaket

Thomas — Sat, 31 Aug 2019 15:12:28 GMT

Hi gaurav1,

the package is always with you. In the first months it is free of charge and can be terminated. I think you forgot to unsubscribe and so it is now liable to pay the costs. Send me your customer number, name, date of birth and address in a private message. Then reply again here in the post. I'll see to it that it ends.

Regards

Thomas

Re: Wrongly billed for Vodafone Sicherheitspaket

gaurav1 — Mon, 02 Sep 2019 14:40:37 GMT

Hi Thomas,
Thank you for your message. I sent you private message.
Thanks,

Re: Wrongly billed for Vodafone Sicherheitspaket

gaurav1 — Mon, 02 Sep 2019 14:49:14 GMT

Hi Thomas,

Thank you for helping out.

I want the confirmation of the cancellation as well.

Thanks,

Re: Wrongly billed for Vodafone Sicherheitspaket

Thomas — Mon, 02 Sep 2019 15:52:09 GMT

Hi gaurav1,

you'll get it automatically.

Regards

Thomas