Thema "Re: Update IBAN to a non-German bank" in Archiv_Kabel

Update IBAN to a non-German bank

igoramadas — Mon, 12 Aug 2019 10:05:13 GMT

Good morning!

I am trying to update my contract to set the direct debit on my bunq account (from NL), but it fails giving me an error message. I Googled and it seems this needs to be done manually by a Vodafone employee.

So could someone from Vodafone please contact me or direct me to an email where I can send the new IBAN and my contract details?

Thank you!

Igor Ramadas

Re: Update IBAN to a non-German bank

Nancy — Wed, 14 Aug 2019 10:17:02 GMT

Hey igoramadas,

you can change your bank details yourself in your customer portal, you've already found that. What error message do you get?

So that I can look at it, I need your customer number, name, date of birth and address by private message. You can also send me your bank details (IBAN, BIC, account holder).

Best regards

Nancy

Re: Update IBAN to a non-German bank

Nancy — Tue, 20 Aug 2019 11:38:12 GMT

Hello igoramadas,

thank you for your message.

I changed your bank account.

Do you have any questions or can I close your post?

Many greetings
Nancy