Thema "Disabled security package but still being charged" in Archiv_Kabel

Disabled security package but still being charged

DeepakNandi — Thu, 15 Aug 2019 09:19:28 GMT

Hello Team,

I have successfully ended my vodafone security package and the end date was 12th August,2019 as I can see from the cancellation document received from Vodafone. However, I could see I have been charged for 3.99 euro for the whole month of August in the recent bill. I should only be charged on pro-rata basis for first 12 days.

Could you pelase help? Kindly send a PM so that I can share contract details.

Thanks,

Deepak

Re: Disabled security package but still being charged

Tina — Fri, 16 Aug 2019 14:58:16 GMT

Hello DeepakNandi,

I still have your customer data. I took a look. The cancellation and invoice have overlapped. With the next invoice will be credited the fee for the period from 13th of August to 31th of August.

Best regards

Tina

Re: Disabled security package but still being charged

DeepakNandi — Sat, 17 Aug 2019 09:19:25 GMT

Thanks for the confirmation. You can close this.

Thanks,

Deepak

Re: Disabled security package but still being charged

Tina — Mon, 19 Aug 2019 09:22:01 GMT

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina