Thema "Re: Check contract cancellation" in Archiv_Kabel

Check contract cancellation

YehorYehor — Mon, 05 Aug 2019 08:51:13 GMT

Hi!

I had a contract for the Home Internet, but after a few months I had to leave Germany and move out. I sent router back via DHL. I just want to check my contract cancelation status. Thanks in advance!

Edit: Moved from "Vertrag - Internet, Telefon & TV über DSL". Jens-K

Re: Check contract cancellation

Jens-K — Sun, 04 Aug 2019 10:27:42 GMT

Hi YehorYehor,

welcome to the Vodafone Community!

which tariff did you use and to which address did you send your cancellation?

Did you receive a cancellation confirmation?

Regards,

Jens

Re: Check contract cancellation

YehorYehor — Sun, 04 Aug 2019 20:11:58 GMT

First five months for free and then 20 euros per month

Re: Check contract cancellation

YehorYehor — Sun, 04 Aug 2019 20:13:06 GMT

I got a router via DHL and I just used free back delivery form from the router's box. As far as I remember the address was Kundenservice, 99116 Erfurt.

Re: Check contract cancellation

YehorYehor — Sun, 04 Aug 2019 20:15:21 GMT

I hadn't chance to wait for a cancelation confirmation via post. I attached my email for contact, but haven't yet gotten any response.

Re: Check contract cancellation

Tina — Mon, 05 Aug 2019 09:16:39 GMT

I'll take a look. Send me the following informations in a private message:

full name

date of birth

address

customer number

Please reply here when you have sent the private message.

Best regards

Tina

Re: Check contract cancellation

YehorYehor — Mon, 05 Aug 2019 18:45:08 GMT

Thank you for your help! I've sent all available info.

Re: Check contract cancellation

Tina — Thu, 08 Aug 2019 09:31:39 GMT

We've received the device. Unfortunately you did not inform us of your new address. The cancellation is deposited at the end of the contract period. Send me your new address in a pn and I will correct it.

Best regards

Tina

Re: Check contract cancellation

Tina — Fri, 09 Aug 2019 09:10:22 GMT

Thank you for the pn. I've terminated your contract now.

Best regards
Tina