Cancel contract (new apartment that has internet installed already)

AlessandraM — Wed, 07 Aug 2019 09:57:20 GMT

Hello,

I’m moving to a new apartment that has Internet already installed and I would like to cancel my contract. My Kd-Nr is xxxx. I am moving now, August 2019.

I got in contact with you via the website: no one answered but I got sent the document attached without further explanation.

I would like to understand:

can the contract be terminated, given I am going to a place that has internet already?
if not, what options do I have (can I change the name of the person in the contract)?

Thank you for your help,

Alessandra

Edit: I've made your customer number unrecognisable. I also deleted the attachment. Please do not post any personal data to the public area of our community. Best regards, Norman

Re: Cancel contract (new apartment that has internet installed already)

Tina — Thu, 08 Aug 2019 09:58:55 GMT

Hello Alessandra,

Is the internet connection at your new address from us (vodafone)? Only if that's the case, your contract can be terminated prematurely.

To your second question: The contract holder cannot actually be changed.

Best regards

Tina

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Cancel contract (new apartment that has internet installed already)

Re: Cancel contract (new apartment that has internet installed already)