Thema "Re: Extra bill for the product I haven't asked for" in Archiv_Kabel

Extra bill for the product I haven't asked for

DeepakNandi — Sun, 14 Jul 2019 13:24:19 GMT

Hello Team,

I have been charged extra for this month's cable bill, could you please stop this on my contract and refund the extra amount deducted? I can share the details ovr provate chat.

The plan activated is -

Anteilige Abrechnung Beginn Standard-Tarif: Vodafone Sicherheitspaket

Thanks in advance.

Re: Extra bill for the product I haven't asked for

Thomas — Tue, 16 Jul 2019 05:40:18 GMT

Hi DeepakNandi,

you got a security package with the contract. This is free for 3 months and will be charged if not cancelled. Have you already cancelled it?

Regards

Thomas

Re: Extra bill for the product I haven't asked for

DeepakNandi — Tue, 16 Jul 2019 07:06:44 GMT

Hello Thomas,

I have signed the contract on 6th May 2019 - so ideally as per your comments (first 3 months are free) I shouldn't be charged as this is my 3rd bill. Kindly help in adjusting it in next months bill.

Could you please cancel it? I have not asked for this service neirther the sales guys mentioned that it's free for 3 months and you need to cancel otherwise be charged.

If you need my customer details, kindly send me PM link.

Thanks,

Deepak

Re: Extra bill for the product I haven't asked for

Thomas — Wed, 17 Jul 2019 08:58:44 GMT

Hi DeepakNandi,

Send me your customer number, name, date of birth and address in a private message. We'll take care of the resignation.

Then reply again here in the post.

Regards

Thomas

Re: Extra bill for the product I haven't asked for

DeepakNandi — Thu, 18 Jul 2019 07:06:11 GMT

Hello Thomas,

I have provided all information in privat5e message, kindly have a look.

Kindly cancel the security package and since I am only in my 3rd month of the contract and it should be free accoring to what you said - please arrange for adjustment of the extra amount in next bill.

Thanks,

Deepak

Re: Extra bill for the product I haven't asked for

Thomas — Sat, 20 Jul 2019 13:20:55 GMT

Hi DeepakNandi,

we have arranged for the resignation. However, it will only be executed on the next possible date. The package can no longer be terminated prematurely. You will also receive a confirmation.

Regards

Thomas

Re: Extra bill for the product I haven't asked for

DeepakNandi — Sat, 20 Jul 2019 16:29:32 GMT

Dear Tomas,

Thanks for the information. Could you please be a bit clear with mentioning the next possible date when it will be discontinued?

Also, as I was saying from the beginning, I have taken the contract on 6th of July 2019 only and as per your ealier response first 3 months are free then why am I being charged? I'm just in my 3rd month and this was my 3rd bill and I shouldn't be charged.

Moreover, I can't find any such info in my contract - culd you please highlight if it was mentioned within my contract?

Thanks,

Deepak

Re: Extra bill for the product I haven't asked for

Thomas — Mon, 22 Jul 2019 12:48:09 GMT

Hi DeepakNandi,

i checked your order confirmation. The security package is listed there as 2nd point. For you it was free for 2 months and therefore it is already calculated.

Regards

Thomas

Re: Extra bill for the product I haven't asked for

DeepakNandi — Tue, 23 Jul 2019 09:56:33 GMT

Thank you, I could see that. My mistake, due to my poor German - I missed that.

Re: Extra bill for the product I haven't asked for

Thomas — Tue, 23 Jul 2019 14:06:13 GMT

Hi DeepakNandi,

no problem, it can happen. So far we have clarified everything, can the thread be closed?

Regards

Thomas

Re: Extra bill for the product I haven't asked for

DeepakNandi — Wed, 24 Jul 2019 10:39:22 GMT

Yes please, you may close it.

Thanks,

Deepak