Thema "Betreff: regarding security charges" in Archiv_Kabel

regarding security charges

gummadeela — Fri, 19 Jul 2019 13:14:50 GMT

Hello,

I have been charged the amount 3.32 euros for "Anteilige Abrechnung Ihrer Servicegebühr:Vodafone Sicherheitspaket".

I do not want this security package, please help to stop this service.

Also I am using the tariff "Red Internet & Phone 200 Cable" which is costing me around 43.98 euros. Please let me know is there any way to reduce the bill amount by downgrading the subscription?

Many thanks.

Betreff: regarding security charges

reneromann — Fri, 19 Jul 2019 16:59:24 GMT

For the security package:

You'll need to send a cancellation notice in German (can be done using the contact form in your cable self-service center) to Vodafone. It should be stopped then with a notice period of 4 weeks (if I remember correctly).

For the tariff:

You may switch to a smaller tariff, but only if your initial minimum contractual term (usually 24 months) is already over. If you are within that 24 months, there is no downgrade possible, if not agreed otherwise at the start of your contract.

Re: regarding security charges

Thomas — Sat, 20 Jul 2019 18:18:55 GMT

Hi gummadeela,

we'll see what we can do with your contract. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: regarding security charges

gummadeela — Tue, 23 Jul 2019 09:57:40 GMT

Hello Thomas,

I do not see any option here to send a private message, could you please guide me how to send a private message?

Thanks.

Re: regarding security charges

Thomas — Tue, 23 Jul 2019 14:11:43 GMT

Hi gummadeela,

you managed to send me a private message. We have processed the cancellation for the security package for the next possible date. You will also receive a confirmation.

Regards

Thomas