Thema "Re: Free months when changing provider" in Archiv_Kabel

Free months when changing provider

lucekk — Tue, 16 Jul 2019 12:54:13 GMT

Hello, when switching providers from 1&1 to Vodafone (via Check24) I was told that I'll get free months to avoid double-payments. I was also told that I need to send a confirmation of terminating 1&1 contract, but the problem is that only thing I have from them is email confirming that. What should I do now? All the best!

Re: Free months when changing provider

Grit — Wed, 17 Jul 2019 09:23:20 GMT

Hello lucekk,

you can only participate in the remaining time program (this is how it is called) if you instruct the old provider to take your telephone number with you. The leap day of the call number is then the decisive date for the calculation of the remaining time program.

Send the completed form to take the phone number with you or alternatively the cancellation confirmation from the old provider via the contact form.

Regards

Grit

Re: Free months when changing provider

lucekk — Wed, 17 Jul 2019 09:35:32 GMT

Hey Grit, thank you for the answer. However, I've already moved my telephone number from the old provider to Vodafone.

Re: Free months when changing provider

Grit — Thu, 18 Jul 2019 06:24:49 GMT

Hello lucekk,

then you can send the cancellation confirmation via the forum form, as already mentioned.

Regards

Grit