Thema "Re: Rechnung muss widerrufen werden" in Archiv_Kabel

Rechnung muss widerrufen werden

karthikscj — Wed, 26 Jun 2019 15:38:44 GMT

My name is XXXXXXXXXXX. My cust id for Kabel is XXXXXXXX. I have terminated the Kabel contract in May and taken DSL contract at the same time in the last month,because vodafone can't provide Kabel service at my new home. But I was billed for June by vodafone kabel. Unfortunately I am not paying becausing you did not provide any service to me this month at my new house. Please take this bill back.

Edit: @karthikscj Customer number and name removed. Do not post personal data publicly!

Betreff: Rechnung muss widerrufen werden

reneromann — Wed, 26 Jun 2019 21:30:46 GMT

Please note that you have to pay for additional 3 months after moving (given that you sent the movement notice in advance to your real move).

So if you moved in May and noticed Vodafone in advance of your movement, you'll (at least) have to pay for June, July and (partially) August in accordance to the Telecommunications law.

Re: Rechnung muss widerrufen werden

Stephan — Thu, 27 Jun 2019 06:23:20 GMT

Hi PayBill,

welcome to our community.

As @reneromann already mentioned, you'll have to pay another three months for your old contract when you move.

Or is the new DSL connection also from Vodafone?

Regards

Stephan

Re: Rechnung muss widerrufen werden

karthikscj — Wed, 10 Jul 2019 17:29:11 GMT

Hii,

Why should I pay. Vodafone offered me DSL contract. I have taken DSl. How can I pay for the service that was not provided. I have informed Vodafone earlier. They have changed the contract and unfortunately vodafone could not provide service for June.

Re: Rechnung muss widerrufen werden

Lars — Thu, 11 Jul 2019 13:50:15 GMT

Hi karthikscj,

please send me the customer numbers (cable and DSL), addresses (old and new), name and address by private message. Contact me here in the thread as soon as you have sent the DM.

Best regards

Lars

Re: Rechnung muss widerrufen werden

karthikscj — Fri, 12 Jul 2019 08:15:54 GMT

I have replied to you in DM.

Re: Rechnung muss widerrufen werden

Thomas — Mon, 15 Jul 2019 08:42:55 GMT

Hi karthikscj,

you already have an answer to that. Unfortunately data is missing for a complete comparison.

Regards

Thomas

Re: Rechnung muss widerrufen werden

karthikscj — Mon, 15 Jul 2019 09:02:16 GMT

What is missing. What do you want to compare

Re: Rechnung muss widerrufen werden

Lars — Tue, 16 Jul 2019 14:37:25 GMT

Hi karthikscj,

the contract was terminated on the day the telephone number was transferred to the DSL contract (02.07.19). A prior cancellation and refund is not possible. I am sorry.

Best regards

Lars

Re: Rechnung muss widerrufen werden

karthikscj — Tue, 16 Jul 2019 14:45:05 GMT

What do mean by termination. I have requested the dsl contract before june. You did not provide the service. I have tried to reach you so many times. No body responded. You did not provide any service for june. Why should I pay for june month. What kind of logic is this?? I did not request the new contract from july 2nd. I requested in the month of may to change to dsl immediately. You did not provided any service for the june month. You are behaving like a mafia. I want my money back

Re: Rechnung muss widerrufen werden

reneromann — Tue, 16 Jul 2019 19:20:00 GMT

The problem is:

If you request the movement too late, Vodafone is not able to provide DSL service from the time you move as Vodafone is bound to the services of Telekom for providing them with the DSL line. Usually it takes 2..4 weeks, sometimes even 6 weeks, to get a "new" DSL line from Telekom. If you asked for the movement too late, then it's not possible to provide service any earlier. It would've been up to you to ask for the movement much more in advance than only a few days before movement - then it would have been possible to set up the DSL line earlier.

Anyhow:

Even if you requested a move, a move of your old cable contract was not possible. So you are required by law to pay for at least 3 months from the day you move - even if you cannot receive any services from that day on. Vodafone is so kind that -if you switch to Vodafone DSL- they do not require you to pay for the old contract anymore after the DSL line has been set up, but they could do.

So in short: You are required by law to pay for June, July and August for the old cable contract - but Vodafone is kind to not require you to pay for the old contract from the moment your Vodafone DSL line is set up (even if they could as in accordance to the telecommunications law).

Re: Rechnung muss widerrufen werden

Lars — Wed, 17 Jul 2019 14:44:27 GMT

Hi,

I could not have described it better than @reneromann. Thanks for that. The bill is correct and according to German law. Unfortunately we cannot do anything about it.

Best regards

Lars