Thema "Re: Termination of Kabel contract" in Archiv_Kabel

Termination of Kabel contract

basuglo — Tue, 02 Jul 2019 11:39:00 GMT

Dear Sir/Madam,

I want to terminate my contract because I am relocating to another apartment. The new apartment already has internet and the cost is included in my rent. Please advise me on what to do.

Betreff: Termination of Kabel contract

reneromann — Tue, 02 Jul 2019 12:03:42 GMT

Sorry to tell, but an already existing line is no valid reason for a premature cancellation of your contract.
The only possible reason would be if the contractually agreed servicee cannot be fulfilled at the new address.

So as long as the contract can be fulfilled at the new location, it'll move to the new location - regardless of any existing other lines at that location.

Betreff: Termination of Kabel contract

basuglo — Tue, 02 Jul 2019 12:23:17 GMT

The apartment is a sublet of Studentenwerk and I have to pay double internet. I can pay for the cost before the three months notice is due. I have written customer service to inform them.

Betreff: Termination of Kabel contract

basuglo — Tue, 02 Jul 2019 13:14:52 GMT

Please, I have no option than cancelling the contract. Otherwise, I cannot pay for the two. Please, I need your assistance.

Re: Termination of Kabel contract

Stephan — Tue, 02 Jul 2019 17:49:53 GMT

Hi basuglo,

as user reneromann has already written, a move alone is no reason for a premature termination.

We always have to look directly at the details to see if and how the new address will be provided by us.

Please send me a private message with the following information:

your name

your address (old & new)

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Gruß

Stephan

Re: Termination of Kabel contract

basuglo — Wed, 10 Jul 2019 17:14:57 GMT

Dear Stephan,

Thank you for your response. I have sent you the requested information in private message.

Kind regards.

Re: Termination of Kabel contract

Nancy — Sat, 13 Jul 2019 09:49:21 GMT

Hi basuglo,

I looked at your new address and we can't take care of you there. I have arranged everything and your connection will be terminated with a notice period of 3 months according to the telecommunication law. You will also receive a written confirmation.

Best regards

Nancy

Re: Termination of Kabel contract

basuglo — Sat, 13 Jul 2019 12:37:06 GMT

Dear Nancy,

Thank you very much for finding a solution to my problem. I wish you all the best.

Kind regards,

Walter Dachaga

Re: Termination of Kabel contract

Grit — Mon, 15 Jul 2019 11:04:50 GMT

Hello basuglo,

thank you for your feedback. We close the post now.

Regards

Grit